Quest Journals
Journal of Research in Business and Management
Volume 11 ~ Issue 3 (2023) pp: 256-260
ISSN(Online):2347-3002
www.questjournals.org
*Corresponding Author: Ms.Anumol M.V. 256 | Page
Assistant Professor, Amity Global Business School,Kochi
Research Paper
Impact Of Celebrity Endorsement On Customer Loyalty
In Cosmetic Products
Ms. Anumol M.V.
Assistant Professor, Finance Area- Amity Global Business School- Kochi
Ms. Jeethu George
ABSTRACT
Using the Kerala market as its focal point, this study analyses the effect of celebrity endorsement on brand
loyalty for cosmetics. This research aims to look into how demographic factors affect the relationship between
celebrity endorsement and customer loyalty. The study takes a descriptive approach, utilizing a well-structured
questionnaire to elicit responses from 110 participants selected at random. The research makes use of both
primary and secondary sources of information and employs techniques of statistical analysis such the
Percentage method, ANOVA, the T test, and the Correlation. According to the findings, both age and monthly
income substantially impact the degree to which consumers trust celebrity endorsements and remain loyal to
cosmetics brands. In addition, the study discovered a strong positive link between celebrity endorsement and
brand loyalty. In sum, the research highlights the significance of picking the correct celebrity for endorsement
in establishing a lasting brand name. This study's results reveal a meaningful link between celebrity
endorsement and brand loyalty for cosmetic items sold in the Kerala market.
KEYWORDS: celebrity endorsement, customer loyalty, cosmetic products, Kerala market
Received 12 Mar., 2023; Revised 23 Mar., 2023; Accepted 25 Mar., 2023 © The author(s) 2023.
Published with open access at www.questjournals.org
I. INTRODUCTION
Celebrity endorsements have become a prevalent marketing strategy, particularly in the cosmetic
industry. There has been a tremendous surge in the employment of celebrities to promote various cosmetic
goods in recent years.. Advertisers recognize the value of using public figures such as actors, actresses, models,
and other well-known personalities to promote their products and create customer loyalty. This research paper
aims to evaluate the effectiveness of celebrity endorsement in the cosmetic advertising industry, particularly in
the Kerala market. The study investigates the impact of celebrity endorsement on consumer behavior and
attitudinal loyalty towards cosmetic products. Consumers are more likely to be influenced by celebrities if they
believe that the endorser has a genuine connection with the product rather than simply promoting it for
materialistic gain. This paper reviews numerous studies that demonstrate the positive effects of celebrity
endorsements on the credibility, communication, recall, and likeability of advertisements, as well as on purchase
intentions. Companies invest significant amounts of money each year on celebrity endorsements to create
positive brand awareness for their products. Brands need to choose the right celebrity to endorse their products,
which means considering their personalities. The analysis presented in this paper is useful for evaluating the
extent of celebrity endorsement and their influences on purchase intentions for cosmetic products.
II. OBJECTIVES OF THE STUDY
To study the influence of demographic variables on celebrity endorsement and customer loyalty.
To examine the relationship between celebrity endorsement and customer loyalty.
III. HYPOTHESES OF THE STUDY
H1: There is a significant influence of demographic variable celebrity Endorsement and customer loyalty
among users of cosmetic products.