Jurnal Komunikasi Islam dan Kehumasan (JKPI) Vol. 5 No. 2, 2021 ISSN: 2621-9492 1 PERSEPSI MAHASISWA MENGENAI LAYANAN BIMBINGAN SKRIPSI ONLINE Zhila Jannati Universitas Islam Negeri Raden Fatah Palembang zhila_jannati10@radenfatah.ac.id Fitri Oviyanti Universitas Islam Negeri Raden Fatah Palembang Fitrioviyanti_uin@radenfatah.ac.id Imam Suprayogo Universitas Islam Negeri Maulana Malik Ibrahim Malang prof_imam@yahoo.com Muhammad Randicha Hamandia Universitas Islam Negeri Raden Fatah Palembang mrandichahamandia_uin@radenfatah.ac.id Abstract : Indeed, high empathy can lead individuals to achieve happiness in life through the achievement of good, warm and comfortable relationships with other people. The purpose of this study is to find out how students perceive the urgency of empathy in communicating in the era of society 5.0. The method used in this research is descriptive research method. The data collection techniques used in this research are documentation techniques, observation techniques, and interview techniques. The subjects in this study were students of Islamic Guidance and Counseling, Faculty of Da'wah and Communication at UIN Raden Fatah Palembang with a total of ten students. Then, the data analysis technique used in this study is a qualitative descriptive analysis technique. The results showed that students' perceptions of the urgency of empathy in communicating in the 5.0 era. namely positive where empathy has a very important role in order to create good, correct, useful communication so that it can achieve the predetermined goals, both direct and indirect communication through communication media. Keywords: Empathy in communication, Era society 5.0 Abstrak : Skripsi merupakan tugas akhir yang harus diselesaikan oleh mahasiswa pada jenjang pendidikan Strata-1 (S-1). Penyelesaian skripsi dari mahasiswa dilakukan melalui layanan bimbingan skripsi dengan dibimbing oleh dua orang dosen pembimbing skripsi. Namun, dengan adanya serangan dari virus corona, maka terpaksa mahasiswa melakukan bimbingan skripsi secara online. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana persepsi mahasiswa mengenai layanan bimbingan skripsi online. Adapun subjek dari penelitian ini