Ahmed Saied Rahama ABDALLAH, Mohammed Omar Musa MOHAMMED / Journal of Asian Finance, Economics and Business Vol 10 No 2 (2023) 0041–0048 41 41 Print ISSN: 2288-4637 / Online ISSN 2288-4645 doi:10.13106/jafeb.2023.vol10.no2.0041 The Assessment of Patients Satisfaction with Healthcare Services Provided in the Hawtat Bani Tamim During the COVID-19 Pandemic* Ahmed Saied Rahama ABDALLAH 1 , Mohammed Omar Musa MOHAMMED 2 Received: November 10, 2022 Revised: February 21, 2023 Accepted: March 01, 2023 Abstract This study aims to evaluate patients’ satisfaction with healthcare services in Hawtat Bani Tamim Governorate during the spread of coronavirus. The importance of this study stems from the fact that Covid-19 is challenging countries all over the world. The study adopted a questionnaire for collecting the data. The sample size reached 231 members. The study applied descriptive statistics and inferential statistical methods to obtain the result of the study. The analysis of the data revealed that most of the participants are satisfied with the healthcare services in hospitals and health centers during the Corona pandemic, Health precautions and distancing measures were applied appropriately, Vaccination against corona was available in health centers and easy to access, and rapid response of health care service providers to patients’ requests. The participant’s opinions showed that the application of Mawid is a suitable method to access healthcare services during Corona, the application is more efficient in providing the required healthcare services and facilitating their access to healthcare services. In addition, patient satisfaction with the “My health” application provided fast and convenient services during the Corona pandemic and provided medical consultations easily. Keywords: Assessment, Patient Satisfaction, Healthcare Service, Hospital, COVID-19 JEL Classification Code: M40, M41, M42 (2002) pointed out that patient satisfaction seems to mainly reflect the patients’ attitudes toward care and the different ways of caring. According to (Tanniru & Khuntia, 2017), patient satisfaction comprises perception and emotions of the healthcare services introduced to them. Some researchers specify patient satisfaction as compliance with the patient’s expectations concerning their images of perfect healthcare with what is provided (Maconko et al., 2016; Kumar et al., 2020). The greater the compliance with the patient’s prior expectations, the higher the satisfaction, and thus the fewer problems in the healthcare system to meeting special needs, and the fewer restrictions on rights. Patient satisfaction is the expected outcome and is considered one of the most important quality measures and essential for forecasting the behavior of patients (Otani et al., 2021; Korneta et al., 2021). There were different countries that faced challenges in providing healthcare, including BRICS nations (Brazil, Russia, India, China, and South Africa), G7 nations (Canada, France, Germany, Italy, Japan, the UK, and the USA), and low- and middle-income countries. So, they have significantly increased medical spending with a focus on increasing healthcare efficiency and promoting remote technological healthcare (Jakovljevic et al., 2019, 2002; *Acknowledgments: The authors extend their appreciation to Prince Sattam Bin Abdulaziz University for funding this research work through project number (PSAU/ 2022/02/21195). 1 First Author and Corresponding Author. Department of Accounting, College of Business Administration in Hawtat Bani Tamim, Prince Sattam bin Abdulaziz University, Saudi Arabia. ORCID ID: 0000- 0002-4886-7899. [Postal Address: 104, Hawtat Bani Tamim, Kingdom of Saudi Arabia] Email: a.abdallah@psau.edu.sa 2 Assistant Professor, Department of Accounting, College of Business Administration in Hawtat Bani Tamim, Prince Sattam Bin Abdulaziz University, Saudi Arabia. ORCID ID: 0000-0002-5014-8690. Email: moh.mohammed@psau.edu.sa © Copyright: The Author(s) This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (https://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. 1. Introduction Recently there was an attempt to find a clear definition of the term patient satisfaction in the field of health. In A. Donabedian’s model, patient satisfaction is concerning the measurement of opinions provided by patients (Al-Abri & Al-Balushi, 2014; Jenkinson et al., 2002). Jenkinson et al.