* Corresponding author. E-mail address: alhawamleha@ipa.edu.sa (A. AL-Hawamleh) ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print) © 2023 by the authors; licensee Growing Science, Canada. doi: 10.5267/j.ijdns.2022.11.004 International Journal of Data and Network Science 7 (2023). 185–198 Contents lists available at GrowingScience International Journal of Data and Network Science homepage: www.GrowingScience.com/ijds The effect of quality, security and privacy factors on trust and intention to use e-government ser- vices Anas Kanaan a , Ahmad AL-Hawamleh b* , Anas Abulfaraj c , Hazem Mohammad Al-Kaseasbeh d and Almu- hannad Alorfi e a Faculty of Administrative & Financial Sciences, University of Petra, Jordan b General Administration of Electronic Training, Institute of Public Administration, Kingdom of Saudi Arabia c Department of Information Systems, King Abdulaziz University, Kingdom of Saudi Arabia d Department of Management Information System, Irbid National University, Jordan e Head of IT Department, King Abdulaziz University, Kingdom of Saudi Arabia C H R O N I C L E A B S T R A C T Article history: Received: May 14, 2022 Received in revised format: Sep- tember 20, 2022 Accepted: November 15, 2022 Available online: November 15 2022 In keeping abreast with the digitized and automated world today, governments of developing and developed nations must provide appropriate e-government services to assure confidence and effec- tive and efficient usage among their citizens. The quality, security, and privacy of current e-govern- ment implementation have been impairing the trust and participation of users, in Jordan especially. Hence, this study examined the impacts of quality, security and privacy of e-government services on the intention to use e-government services among Jordanian citizens. Questionnaires were used to gather data, and questionnaire items covered the constructs of quality factors (information quality, system quality, and service quality), perceived security, and perceived privacy as independent vari- ables, and the constructs of trust and intention to use as dependent variables. The study samples comprised academics in Jordanian public universities. The universities were selected using stratified sampling method, while the respondents were chosen using simple random sampling method - 212 respondents were selected. SPSS Version 18 and PLS Version 3.3.6 were used in data analyses and hypotheses testing. Results affirmed a positive and significant link between information quality, sys- tem quality, service quality, perceived security, perceived privacy and trust in e-government ser- vices, and a positive and significant link between trust in e-government services on intention to use. In e-government services implementation, Jordanian government should take into account the qual- ity factors (information quality, system quality, and service quality), perceived privacy, and per- ceived security, to increase trust of the citizens and consequently their intention to use the e-govern- ment services. © 2023 by the authors; licensee Growing Science, Canada. Keywords: E-government services Trust Information Quality Services Quality System Quality Perceived Privacy Perceived Security Intention to use 1. Introduction Information and communication technology (ICT) has greatly transformed how people, organizations and governments exe- cute their tasks. ICT is now an integral part to the government, as it facilitates the government in efficiently and effectively serving both the citizens and businesses (Meftah et al., 2015; Kanaan et al., 2016). Pertinently, an electronic government or e-government, which was introduced during the 90s, denotes the application of ICTs in public administration, in order that citizens, businesses, and government agencies could conveniently gain access to government information. Fang (2002)