Journal of Applied Engineering and Technological Science Vol 2(2) 2021 : 70-77 70 MANAGEMENT INFORMATION SYSTEM IN EVALUATION OF BCA MOBILE BANKING USING DELONE AND MCLEAN MODEL Astri Ayu Purwati 1* , Zainol Mustafa 2 , Mazzlida Mat Deli 3 Department of Management, Institut Bisnis dan Teknologi Pelita Indonesia 1 School of Mathematical Sciences, Universiti Kebangsaan Malaysia 2 Faculty of Education, University Kebangsaan Malaysia 3 astri.ayu@lecturer.pelitaindonesia.ac.id 1 Received : 11 April 2021, Revised: 9 May 2021 , Accepted : 9 May 2021 *Coresponding Author ABSTRACT The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system. Keywords : IS Success Model; Mobile Banking; DeLone and McLean 1. Introduction Over the past few years, information technology has advanced rapidly and significant from year to year. Information technology users enjoy a lot of convenience due to it. Mobile banking is a facility from a bank in this modern era that follows developments in technology and communications. The services contained in mobile banking include payments, transfers, history, and so on. The use of mobile banking ser-vices on cellphones enable customers to execute their banking activities with ease anytime and anywhere. It is expected to provide ease and benefits to customers in accessing the bank without having to be physically present in the place. Banking service through mobile banking has been consistently offered through electronic media or during the application for a new bank account. The low rate of adoption may be due to several factors such as lack of knowledge of the convenience and benefits of mobile banking services as well as preferences to use manual transactions by coming directly to the bank to queue. The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This represents a challenge for organizations to continue to improve the performance of information systems in banking(Al-Ghazali, et. al., 2015). A system is a unit composed of a number of elements. Based on that definition, it can be concluded that the system is a collection of elements whose functions are interconnected and organized, into a unit that has a function of creating balance and efficiency in a work. Evaluation of information system is necessary to determine the quality of the use of the system. In evaluating information system, several success models have been developed by researchers (Jeong, H. Y., & Kim, Y. H., 2012; Yakubu, M. N., & Dasuki, S., 2018; Booth, 2012). DeLone and McLean's 1992 model received much attention from subsequent researchers(Jeong, H. Y., & Kim, Y. H., 2012; Hsu, et. al., 2014; Tona, et. al., 2012). In 2003, De-Lone and McLean revised their model and it received similar attention as the first iteration. One reason is that their model is a simple one but reliably valid(Al-Debei, et. al., 2013). A number of studies also showed several aspects in evaluating information system, such as information user satisfaction, system usage and information value. Some researchers propose