Advances in Internet of Things, 2022, 12, 125-141
https://www.scirp.org/journal/ait
ISSN Online: 2161-6825
ISSN Print: 2161-6817
DOI: 10.4236/ait.2022.124008 Oct. 31, 2022 125 Advances in Internet of Things
Technology Acceptance Factors for Implementing
the E-Government Systems in Saudi Arabia
Syed Farrukh Amin, Amna Binti Saad, Adidah Lajis
Malaysian Institute of Information Technology, Universiti Kuala Lumpur, Kuala Lumpur, Malaysia
Abstract
Governments are implementing E-Government systems to match the other
services due to the rapid worldwide development. Therefore, public sectors
interact with many individuals; utilizing this technology lowers costs, en-
hances services, boosts efficiency, and saves time. The Government of Saudi
Arabia has had various obstacles in serving its populace. Poor service delivery
and excessive Government operating costs resulted from this manual service
delivery. As a result, the Government launched the E-Government systems,
which provide services more quickly. As a result, the report covered Saudi
Arabia’s efforts to adopt E-Government, its difficulties, and its objectives to
advance the 2030 vision. This study examined the adoption of E-Government
systems using the Unified Theory of Acceptance and Use of Technology
(UTAUT) in Saudi Arabia. A sample size of 200 was estimated using the Con-
venience approach and received 58% of the response from employees and
end-users of the E-Government systems. Data were analyzed using MS-Excel
and SMART PLS for testing the hypothesis and applying the Partial Least
Square approach. The results of the hypothesis testing reveal several meaning-
ful relationships, including relative benefits, compatibility, security, manage-
ment support, performance expectations, perceived Usefulness of E-Govern-
ment, ease of use by reducing uncertainty to E-Government, and IT infra-
structure by reducing language on E-Government adoption.
Keywords
Information Systems, Partial Least Square, Unified Theory Acceptance and
Use of Technology (UTAUT), E-Government
1. Introduction
The Internet and other critical advancements in telecommunications and com-
How to cite this paper: Amin, S.F., Saad,
A.B. and Lajis, A. (2022) Technology Ac-
ceptance Factors for Implementing the E-
Government Systems in Saudi Arabia. Ad-
vances in Internet of Things, 12, 125-141.
https://doi.org/10.4236/ait.2022.124008
Received: August 1, 2022
Accepted: October 28, 2022
Published: October 31, 2022
Copyright © 2022 by author(s) and
Scientific Research Publishing Inc.
This work is licensed under the Creative
Commons Attribution International
License (CC BY 4.0).
http://creativecommons.org/licenses/by/4.0/
Open Access