www.ijird.com November, 2014 (Special Issue) Vol 3 Issue 12 INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH & DEVELOPMENT Page 275 Developing a Measurement Model for Indian Airport Services Perceived by Air Passengers’ 1. Introduction Effective and integrated public transport system of a country ensure to a stable and productive society. It would also enable a comparative advantages as well as economic efficiencies for the suitable in the user costs. Again an adequate and reliable infrastructure for transportation and its allied services are the primary dimensions which contributes to the capacities of a nation for international trade and have strong and positive platform for foreign direct investment. For this government has a major contribution in this angle. Even there are some industry, which suffers from high level of cost in terms of logistic and resource mobilization. Therefore it is the time to address the development of the all modes and means of transport in an integrated ways which will be lead to the concretization of an inclusive, sustainable, balanced, profitable and safe transport facility for the socio-economic benefits. Again availability of a competitive and non-discriminative fare in transport system will support progressive symbol to the country. A country cannot develop without a developed transport system. Good public transport systems are an essential part of safe, clean and affordable transport for development. The system should be quickly, safely, and securely moves people and goods through the country and overseas. From a social perspective, public transport is the only means of transport for the poor. Transports related infrastructures facilitate human as well as resources mobilization in a society. ISSN 2278 – 0211 (Online) Subas Chandra Mahapatra Research Scholar, School of Management Studies, University of Hyderabad, Hyderabad, India B. Raja Shekhar Professor, School of Management Studies, University of Hyderabad, Hyderabad, India Abstract: This paper attempts to revise level of various service quality of the airline industry and arrange these, with their relative importance using fuzzy approach. And utmost care was taken to ascertain these attributes, with fuzzy Delphi technique. The study was conducted in Hyderabad city, India. To gather the relative information, structured questionnaire was taken with proper validation and consistency. As the airline is the one of major medium to access the globe, as well as in the international transport, time demand to study quality of services in airline industry. Due to services and quality are related to combining activities of different factors, and again it concern to human judgment, it is difficulties to measure the same. Therefore the study attempts to fill the gap in the existing literature with a different approach for evaluating airline service quality. At last, some valuable conclusions and useful suggestions are provided to airline industry, to improve the service quality further. Key words: Service quality, Fuzzy, Aviation, Airports, Defuzzification