25 TH I NTERNATIONAL CONFERENCE ON I NFORMATION SYSTEMS DEVELOPMENT (ISD2016 POLAND) 235 Using ArchiMate to Assess COBIT 5 and ITIL Implementations Rafael Almeida rafael.d.almeida@tecnico.ulisboa.pt Instituto Superior Técnico, Universidade de Lisboa Lisboa, Portugal Pedro Linares Pinto pedro.pinto@tecnico.ulisboa.pt Instituto Superior Técnico, Universidade de Lisboa Lisboa, Portugal Miguel Mira da Silva mms @tecnico.ulisboa.pt Instituto Superior Técnico, Universidade de Lisboa Lisboa, Portugal Abstract The assessment of Enterprise Governance of IT (EGIT) mechanisms, such as COBIT and ITIL, is considered highly complex and implies a duplication of resources. The main goal of this research is to reduce the complexity of EGIT mechanisms by facilitating the assessment of these mechanisms when used simultaneously. Organisational stakeholders should be able to easily understand the impact of implementing ITIL on COBIT 5 Processes Performance without being COBIT experts. On the other hand, they should know their organisation’s positioning according to ITIL, even if they just follow COBIT and do not master ITIL. In order to fulfil our goal, we propose a model that uses TIPA for ITIL, COBIT PAM and ArchiMate to analyse the impact of ITIL implementation on COBIT processes performance, and vice-versa. We demonstrate our proposal by analysing the impact of the Incident Management and Request Fulfilment ITIL processes on the COBIT 5 related process. Keywords: ArchiMate, COBIT 5, ITIL, TIPA for ITIL, Incident Management, Request Fulfilment, Manage Service Requests and Incidents. 1. Introduction The realization that business involvement is crucial has initiated a shift in the definition of IT Governance toward Enterprise Governance of IT (EGIT) [29]. Several authors argue that organisations should implement EGIT over the use of EGIT mechanisms [29], [32]. EGIT can be deployed using a mixture of various structures, processes and relational mechanisms [4] that encourage behaviours consistent with the organisation’s mission, strategy, values, norms, and culture [31]. Examples of process mechanisms are EGIT frameworks, Best Practices and ISO standards. There are many different frameworks which only cover a specific aspect of Information Technology (IT), such as information security, service management, quality, etc. However, while there is no single, complete, off-the-shelf EGIT framework, there are a number of frameworks available that can serve as useful starting points for developing a governance model [28]. Two of the well-known EGIT process mechanisms are Information Technology Infrastructure Library (ITIL) and COBIT 5. They are not mutually exclusive and can be combined to provide a powerful EGIT [13]. COBIT 5 is one of the best known framework regarding the use of technology in support of organisational objectives. Research indicates that organisations are adopting COBIT in practice [3]. In turn, although the exact number of organisations adopting ITIL is not known, there are many indicators of growing awareness and adoption [21]. One of these indicators is the interest in the topic in scientific literature. For example, the paper written by [2] cites the most recent and relevant cases. brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by AIS Electronic Library (AISeL)