www.ajbms.org Asian Journal of Business and Management Sciences ISSN: 2047-2528 Vol. 1 No. 11 [100-108] ©Society for Business Research Promotion | 100 Impact of Information Technologies (IT) Implementation on Over\all TSC Performance Gengeswari, Krishanpillai Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. E-mail: gengeswarik@utar.edu.my Abu Bakar, Abdul Hamid Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia, Skudai, 81310 Johor, Malaysia. E-mail: m-abakar@utm.my Siti Zaleha, Abdul Rashid International Business School, UTM International Campus, Level 15, Yayasan Selangor Building, Jalan Raja Muda Abdul Aziz, 50300, Kampung Baru, Kuala Lumpur , E-mail: Malaysia. szaleha@ibs.utm.my. Gengeswari, Krishanpillai (Corresponding Author) Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. E-mail: gengeswarik@utar.edu.my. ABSTRACT Tourism sector is known for its sophistication and interdependency where performance of one player would greatly influence the business operations of others in the sector. Hence, practices of supply chain management (SCM) have become a must for firms within this sector to coordinate their business operations. Despite the growing importance of SCM practices within tourism sector, only few empirical researches have been done in the area of tourism supply chains (TSC). Accordingly, this study attempts to empirically explore supply chain practices within Malaysian tourism firms with the focus on the impact of information technologies (IT) implementation towards overall TSC performance. About 331 questionnaires were electronically mailed to tour operators and agents where the response rate was about 36%. Findings indicate that IT implementation significantly influences the overall TSC performance where firms with advanced IT implementation level tend to enjoy a better growth in the overall TSC performance. Keywords: Supply chain management, tourism supply chains, information technologies, performance measures. 1.0 INTRODUCTION Tourism sector is claimed to be the world’s most important industrial sectors with two times growth for the last 30 years (Walker, 2009). Despite the increasing security concerns due to terrorism attacks and slow economy recovery, it is claimed that the long term prospects for tourism appear to be good (Walker, 2009) where it is expected that international arrivals will reach more than 1.56 billion by the year 2020 (WTO, 2010). Until very recently, there are limited researches, both empirical and conceptual, which examine the concept of SCM within tourism sector (e.g. Muchina and Popovici, 2008; Kozak