International Research Journal of Management, IT & Social Sciences
Available online at https://sloap.org/journals/index.php/irjmis/
Vol. 7 No. 3, May 2020, pages: 11-21
ISSN: 2395-7492
https://doi.org/10.21744/irjmis.v7n3.881
11
The Effect of Experiential Marketing, Social Media Marketing, and
Brand Trust on Repurchase Intention in Ovo Applications
Nyoman Sri Subawa
a
Ni Wayan Widhiasthini
b
Ni Putu Meiliana Wulan Sari Suastika
c
Article history: Abstract
Submitted: 18 January 2020
Revised: 09 February 2020
Accepted: 27 March 2020
This research was conducted to determine the effect of experiential marketing,
social media marketing, and brand trust partially on repurchase intention. This
research was conducted on OVO application users in Denpasar City. This
study uses a quantitative approach. Respondents have taken as many as 160
respondents with a Non-probability sampling technique with the purposive
sampling method. In research data obtained through the distribution of
questionnaires. The testing method used in this study is the Linear Regression
Test. The results in this study are experiential marketing, social media
marketing, and brand trust partially positive and significant effect on
repurchase intention.
Keywords:
brand trust;
experiential marketing;
Ovo applications;
repurchase intention;
social media marketing;
International research journal of management, IT and social sciences © 2020.
This is an open access article under the CC BY-NC-ND license
(https://creativecommons.org/licenses/by-nc-nd/4.0/).
Corresponding author:
Nyoman Sri Subawa,
Faculty of Economic and Business, Universitas Pendidikan Nasional
Jl. Bedugul No. 39, Denpasar, Bali, Indonesia.
Email address: shribawa@undiknas.ac.id
a
Universitas Pendidikan Nasional, Indonesia
b
Universitas Pendidikan Nasional, Indonesia
c
Universitas Pendidikan Nasional, Indonesia
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