Journal of Social Science Research Vol 14 (2019) ISSN: 2321-1091 https://rajpub.com/index.php/jssr 3192 DOI: https://doi.org/10.24297/jssr.v14i0.8150 The Power of Interpersonal Communication Skill in Enhancing Service Provision Susi Hardjati and Roziana Febrianita Universitas Pembangunan Nasional “Veteran” Jawa Timur susihardjati@gmail.com, rozianafebrianita.ilkom@upnjatim.ac.id Abstract One of interpersonal soft skill is a skill of interpersonal communication; that is the focus of this research. The purpose of this paper are defined in two parts. First, to explore the interpersonal communication skills of the educational staff. Second, to recognize the power of this interpersonal communication. The research of this paper has been studied by means of qualitative method. The approach of this study is a sequences of in-depth interviews with 4 informants of each faculty with A credit for accreditation examination result. This research result finds that there are 3 interpersonal communication skills of educational staff area. Secondly, there are power of the interpersonal communication skill which have made improvement to service providing in the work unit. The results of this research also explain whether maintaining interpersonal relationship enhances the service providing. Keywords — Communication Skill, Interpersonal Communication, Service Provision A. Introduction For many years until this time; in human resource perspective, interpersonal soft skill has been reliably positioned as greater as significant prerequisite for steering successful performance in the division of every work unit. This revolve around and emerge to the quality provides through service. Quality and customer satisfaction are thoroughly associated, quality provides an reinforcement to customers to establish strong connection with the company. This kind of bond in the long track allows companies to understand customers' expectations and their needs carefully, so the company can increase customer satisfaction; where the company involvements a pleasant customer experience and eliminates unpleasant customer experiences. Providing service quality is a form of consumer valuation of the level of perceived service with the expected service level. Consumer satisfaction in the service sector is an important and decisive element in developing a company so that it is able to face competition. The role of soft skills and hard skills of employees must have spesific quality so as to excellent service can be apprehended effectively. In other words, employees must be able to build trust among consumers with the purpose of service quality can be fulfilled. Services in the public sector continue to improve and begin to adopt the private sector to maintain and improve the quality of services in the government. At present the public service in the government continues to be the focus of the public to continue to be improved so that the performance of the government apparatus that has been running also needs the development and improvement of its soft skills in terms of public services. One form of service in the public sector is educational institution. In some level, educational institution endure to escalate the value of their services to assist service to students.