Journal of Retailing and Consumer Services xxx (xxxx) xxx
Please cite this article as: Wagner Junior Ladeira, Journal of Retailing and Consumer Services, https://doi.org/10.1016/j.jretconser.2020.102403
0969-6989/© 2020 Elsevier Ltd. All rights reserved.
More bodily motor action, less visual attention: How supermarket stimuli
and consumer-related factors infuence gaze behavior
Wagner Junior Ladeira
a, *
, Marlon Dalmoro
b
, Fernando de Oliveira Santini
a
, Juliane Ruffatto
a
,
Roberto Zanoni
a
a
Universidade Do Vale Do Rio Dos Sinos (UNISINOS), Unisinos Business School, Av. Unisinos, 950, Sao Leopoldo, RS, 93022-000, Brazil
b
University of the Vale Do Taquari, Av. Avelino Talini, 171 - Universit´ ario, Lajeado, RS, 95914-014, Brazil
A R T I C L E INFO
Keywords:
Bodily motor action
Visual attention
Cognitive processes
Supermarket stimuli
Consumer factors
Gaze behavior
ABSTRACT
This research examines the relationship between bodily motor actions and the focus of visual attention when
consumers are selecting retail products. Based on a quasi-experimental study that was conducted to explore the
level of visual attention, collected through the eye-tracking system, it can be seen that the amount of information
captured by gaze behavior is conditioned by bodily movement at the front of a shelf. The viewpoint emerging
from this paper is that cognitive processes stimulated by vision are deeply rooted in the body’s interactions in the
retail environment and may also be infuenced by stimuli associated with the particular supermarket, as well as
by factors relating to individual consumers.
1. Introduction
Imagine watching a rushed consumer hastily shopping at the su-
permarket: their swift bodily movements give you the impression of
impulsiveness, agitation and lack of attentiveness. However, might the
rapid movement of the body, induced by walking at speed, be interfering
with their visual attention? Specifcally, can we be sure that this con-
sumer has the minimal necessary cognitive processing skills to enable
them to make sound judgments or coherent decisions? It can be assumed
that this consumer would make more controlled and informed choices if
s/he remained in a stationary, or relatively immobile, bodily stance at
the front of a shelf.
Bodily movement has always been important in understanding man’s
relationship with his environment. The human body was treated as a
prison of the soul by the Greek philosopher Plato. In Judeo-Christian
thought, the human body was seen as the site of sin. In the words of
French philosopher, Ren´ e Descartes, the human body was a separate
entity from the mind. After thousands of years, studies exploring bodily
movement (bodily interactions, motoric processing, somatic signals and
offine cognition) have been used to understand consumer preference,
judgment and decision-making (Topolinski 2010; Reimann and Bechara
2010; Krishna and Schwarz 2014).
Recently, in-store feld studies have been conducted using mobile
eye-tracker applications - those in which the participant needs to carry a
device of their own, such as glasses (Huddleston et al., 2018). These
studies analyze the infuence of environmental factors (associated with
the top-down factors) on consumer choices in actual buying situations
involving various factors, including: number and position of shelf fac-
ings (Chandon 2009), package design elements (Clement et al., 2013),
merchandise displays (Huddleston et al., 2015) and mobile phone usage
(Grewal et al., 2018). However, these studies do not provide evidence of
the infuence of human bodily movement on the process of capturing
visual attention. As a result of this, differences in cognitive processing
are not measured when consumers are stationary or engaged in bodily
movement.
This paper evaluates the relationship between bodily movement and
visual attention when consumers choose products in-store: it distin-
guishes possible retail environment infuencers, associated with stimuli
in the supermarket, from factors specifc to individual consumers. The
resulting perspective of this paper holds that cognitive processes stim-
ulated by vision are deeply embedded in the body’s interaction with the
particular retail environment. As such, this research offers three key
contributions: 1) it provides empirical evidence of the infuence of
bodily movement on the cognitive processing of retail information, 2) it
offers novel insights into retail environment infuencers associated with
stimuli in the supermarket (such as visual complexity, human density,
spatial density and shelf layout) and also into factors that vary according
to individual consumer (such as time spent in store, the infuence of
* Corresponding author.
E-mail address: wladeira@unisinos.br (W.J. Ladeira).
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Journal of Retailing and Consumer Services
journal homepage: http://www.elsevier.com/locate/jretconser
https://doi.org/10.1016/j.jretconser.2020.102403
Received 9 December 2019; Received in revised form 12 November 2020; Accepted 21 November 2020