CONTINUANCE INTENTION TO USE E-WALLETS IN MALAYSIA AFTER OUTBREAK OF COVID-19 Krishna Moorthy 1 , Ng Kah Xsin 1 , Nik Mohamad Zaki Nik Salleh 1 , Pang Chui Ling 1 & Loh Chun T’ing 2 1 School of Economics and Management, Xiamen University Malaysia, 43900 Sepang, Selangor, Malaysia. E-mails: krishna.manicka@xmu.edu.my; ACC1909635@xmu.edu.my; nikzaki@xmu.edu.my; chuiling.pang@xmu.edu.my 2 Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Kampar Campus, Perak, Malaysia. E-mail: ctloh@utar.edu.my Article History Received : 29 March 2022; Revised : 11 April 2022; Accepted : 23 April 2022; Published : 29 June 2022 Abstract: Tis study aims to examine the factors that infuence the continuance intention to use e-wallets in Malaysia after the outbreak of COVID-19. Tis study integrates the Unifed Teory of Acceptance and Use of Technology (UTAUT) model with two unique variables (government support and physical distancing). Tere are 296 questionnaires collected from e-wallet users, and analysed through Multiple Linear Regression to verify the research model and hypotheses. Te fndings reveal that physical distancing is the most decisive factor infuencing users to use e-wallets after the outbreak of COVID-19 in Malaysia. Social infuence, facilitating conditions, government support signifcantly afect the continuance intention while efort expectancy is found to be insignifcant in this study. Tis study developed an extended model to enrich future studies relating to e-wallets in a special situation. Te fnding provides suggestions for government agencies and e-wallet providers to seize the opportunity arising from the continuance intention of Malaysians to use e-wallets. Keywords: E-wallets, UTAUT model, government support, physical distancing, Malaysia, COVID-19 INTRODUCTION Te COVID-19 pandemic has sounded a wake-up call for citizens around the world, including Malaysians. Citizens are advised to keep social distancing of at least one metre away from others and apply online transactions to break ARF INDIA Academic Open Access Publishing www.arfjournals.com International Journal of Applied Business and Management Sciences Vol. 3, No. 1, 2022, pp. 39-64 https://DOI: 10.47509/IJABMS.2022.v03i01.03 To cite this paper: Krishna Moorthy, Ng Kah Xsin, Nik Mohamad Zaki Nik Salleh, Pang Chui Ling & Loh Chun T’ing (2022). Continuance Intention to use E-Wallets in Malaysia after Outbreak of Covid-19. International Journal of Applied Business and Management Sciences. 3(1), 39-64. https://DOI: 10.47509/IJABMS.2022. v03i01.03