International Journal of Technology Diffusion, 3(4), 29-35, October-December 2012 29 Copyright © 2012, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. ABSTRACT Usability is defned as the easiness with which a system is used by end users to achieve their goals. This important attribute helps end users to effectively use the software systems. Usability has become vital because end users of software systems are quite varied in their technology skills. Similarly, usability of websites is also becoming more important. In today’s world when people hardly get time to visit a doctor, hospitals can facilitate them by making online appointments and discuss their health issues with the doctors via internet. This paper has conducted a survey on some of the hospital websites of Pakistan and has provided some suggestions about how these hospitals can improve their online services by increasing the usability aspects of their websites. Usability Evaluation of Hospital Websites in Pakistan Saqib Saeed, Department of Computer Science, Bahria University, Islamabad, Pakistan Iram Jamshaid, Department of Computer Science, Bahria University, Islamabad, Pakistan Saira Sikander, Department of Computer Science, Bahria University, Islamabad, Pakistan Keywords: Digital Divide, E-Government Adoption, Homeland Security, Technology Adoption, Usability 1. INTRODUCTION Health is an important asset for any individual. That is why every government specifically fo- cuses on providing health care facilities to its citizens. Over the period it has been observed that government sector alone cannot meet the demands of rising number of patients. As a result number of private hospitals and clinics increased. This resulted in better services for citizens. Modern information and communica- tion technologies (ICTs) have huge potential for improving the services in health sector. A number of researchers have focused on health sector organizations to improve their working (cf. Shekelle et al., 2001; Steiner et al., 2001; Burke &Menachemi, 2004; Men- achemi et al., 2006; Wu et al., 2006; Appari & Johnson, 2010; Khan, 2011). Mukherjee & McGinnis (2007) highlighted the importance of new technologies to improve the services of healthcare providers. Bodkin & Miaoulis (2007) concluded that people now expect good and timely information and hospitals have realized this but still they need to pay more at- tention on improving their ICT infrastructures. ICT research in hospitals focuses in different directions such as management of patient data (cf. Schmidt et al., 2007), information manage- ment (Gaynes & Solomon, 1996), improved examination facilities (cf. Pelizzari et al., 1989; Charron et al., 2000; Leroy et al., 2004) asf. In DOI: 10.4018/jtd.2012100103