JOM Fekon, Vol. 4. No. 1 (Februari) 2017 284 PENGARUH KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATION CITIZENSHIP BEHAVIOR DAN TURNOVER INTENTION PADA PEGAWAI PT. BANK BNI LIFE INSURANCE CABANG KOTA PEKANBARU Oleh : Wahyu Ananda Pembimbing : Marzolina Dan Kurniawaty Fitri Faculty Of Economic Riau University, Pekanbaru, Indonesia Email : wahyuananda@yahoo.com Influence Satisfactions Of Work And Commitment Of Organizations To Organization Citizenship Behavior And Turnover Intention At PT. Bank Bni LifeInsurance Cabang Kota Pekanbaru ABSTRACT The research was conducted at PT. Bank BNI Life Insurance Branch of Pekanbaru. With the aim to identify and analyze the effects of job satisfaction and organizational commitment to the organization citizenship behavior and employee turnover intention in PT. Bank BNI Life Insurance Branch of Pekanbaru. The population in this study were all employees at PT. BNI Life Insurance Pekanbaru. The sample used in this study were a total of 109 employees and data processing using path analysis with SPSS.Pursuant to result of solution and research which have been conducted at previous chapter, hence at this shares can be taken by some conclusion, that is: zenship behavioratPT. Bank BNI Life Insurance Branch of Pekanbaru, satisfactions of work have an effect on positive and signifikan to turnover intentionemployees atPT. Bank BNI Life Insurance Branch of Pekanbaru,organization commitment have an effect on positive and signifikan to turnover intentionemployees atPT. Bank BNI Life Insurance Branch of Pekanbaru,organization citizenship behavior have an effect on positive and signifikan to turnover intentionemployees atPT. Bank BNI Life Insurance Branch of Pekanbaru,satisfactions of work have an effect on positive and signifikan to turnover intentionemployees to pass the organization citizenship behavior atPT. Bank BNI Life Insurance Branch of Pekanbaru, and organization commitment have an effect on positive and signifikan to turnover intentionemployees to pass the organization citizenship behavior atPT. Bank BNI Life Insurance Branch of Pekanbaru. Keyword: Satisfactions, Commitment, Organization Citizenship Behavior, and Turnover Intention. PENDAHULUAN Fokus utama manajer dalam meningkatkan efektifitas perusahaan adalah perilaku SumberDaya Manusia (SDM) dalam bekerja. Efektifitas suatu perusahaan dapat dilihat dari interaksi kerja pada