Int. J. Business Information Systems, Vol. 14, No. 4, 2013 443 Copyright © 2013 Inderscience Enterprises Ltd. ERP product selection criteria for Indian small and medium enterprises: an empirical study Poonam Garg* and Reema Khurana Institute of Management Technology, Hapur Road, Raj Nagar, Ghaziabad, UP 201001, India E-mail: pgarg@imt.edu E-mail: rkhurana@imt.edu *Corresponding author Abstract: As competition is growing and the processes become more and more important in deciding the efficiency and bottom-line of small and medium scale enterprises (SME), the trend among SMEs to implement an appropriate ERP is catching up. Success of ERP implementation begins with selecting the right product to cater the need of all business types; inadequately selected ERP may affect companies’ market share and implementation time, effort and cost. Selecting the right product can be extremely time-consuming and daunting. The research is therefore aimed at ERP product selection criteria for Indian SMEs. The finding of this research will help the marketing and sales team of ERP product companies to improve upon the key points and also enable end users to make informed decisions in selecting the ERP package for the organisation. Keywords: ERP; small and medium scale enterprises; SME; product selection. Reference to this paper should be made as follows: Garg, P. and Khurana, R. (2013) ‘ERP product selection criteria for Indian small and medium enterprises: an empirical study’, Int. J. Business Information Systems, Vol. 14, No. 4, pp.443–460. Biographical notes: Poonam Garg holds a PhD in Computer Science. She has 20+ years of experience in teaching, research and consulting. Currently, she is working as a Professor with Institute of Management Technology, Ghaziabad, India. Her current research interests are in the areas of enterprise resource planning, developing heuristics and meta-heuristics particularly genetic algorithm, tabu search and simulated annealing-based meta-heuristic for various optimisation problem such as cryptanalysis of various encryption algorithms and project management. Her teaching interests are in enterprise resource planning, software project management, cryptology and network security, information security, networking concepts and planning. She has published many papers in different international/national journals and has ten edited books. She has served many international conferences as a conference co-chair, conference track chair and members of programme committee. Reema Khurana holds a PhD in the area of Open Databases and Information Integrity from SNDT University, Mumbai. She has done MS in Software Systems from BITS, Pilani and MCA from IMT, Ghaziabad. She has over 21 years of experience as a Software Consultant and in post graduate business education design and delivery. She has been involved in consultancy assignments in the area of software requirements elicitation and design. Her current teaching interests include analysis and design of information systems, software project management, object oriented analysis, design and