- 1 - "MAKING THE ORGANISATION COME ALIVE": TALKING THROUGH AND ABOUT THE TECHNOLOGY IN REMOTE BANKING. Dave Martin Computing Department, Lancaster University Mark Rouncefield Computing Department, Lancaster University RUNNING HEAD: "MAKING THE ORGANISATION COME ALIVE" Corresponding Authors Contact Information: David Martin * Computing Department Lancaster University Lancaster LA1 4YR, UK Tel: +44 (0)1524 594462 Fax: +44 (0)1524 593608 email: D.B.Martin@lancaster.ac.uk Brief Authors Biographies: David Martin is an ethnographer with an interest in ethnomethodology and systems design; he is a Research Associate in the Computing Department of Lancaster University Mark Rouncefield is an ethnographer with an interest in ethnomethodologically informed workplace studies; he is a Research Fellow in the Computing Department of Lancaster University. * Main contact author