Corresponding author: Miftahul Falah miftahul@umtas.ac.id Media Keperawatan Indonesia, Vol 5 No 3, August 2022 e-ISSN: 2615-1669 ISSN: 2722-2802 DOI: 10.26714/mki.5.3.2022.185-191 Jl. Kedungmundu Raya No. 18 Semarang Gedung NRC Universitas Muhammadiyah Semarang Phone: 02476740287, Fax: 02476740287 Email: mki@unimus.ac.id Research article The Perceptions of Head's Room and Team Leader About Workload and Nurse Planning for Every Shift in Tasikmalaya City Hospital Usman Sasyari 1 , Miftahul Falah 1 , Fitri Nurlina 1 1 Universitas Muhammadiyah Tasikmalaya, Indonesia Article Info Abstract Article History: Submitted: Apr 28 th , 2022 Accepted: August 29 th , 2022 Published: August 31 st , 2022 Keywords: Perception; Workload; Nurses The quality of nursing care services can achieve optimal results if the workload and existing nurse resources have a balanced proportion. Currently, the quality of nursing care services is still unsatisfactory and influenced by various problems including problems of planning and scheduling nursing staff at each service shift. The purpose of this study was to identify the perception of the head’s room and team leader about the workload and planning of nursing staff at each service shift in Tasikmalaya City Hospital. The results showed that the perception of the head’s room and the team leader were mostly 20 nurses (51.3%) with good categories. The results of the survey using a questionnaire showed that the head’s room and the team leader stated that the daily workload seemed to make nurses tired and bored. Planning for nursing staff at each service shift, according to the head’s room and team leader, should be adjusted to the workload in their environment. Therefore, it is recommended to make adjustments to meet the needs of the nursing staff. Planning analysis needs to be done so that the placement of nurses in each inpatient room can be adjusted to the needs to improve health services, especially nursing services. PENDAHULUAN Perkembangan zaman sangat berdampak terhadap berbagai aspek, salah satunya pelayanan kesehatan yang mengalami perkembangan dalam upaya menghadapi era globalisasi. Rumah Sakit baik swasta maupun pemerintah sebagai penyedia pelayanan kesehatan dituntut untuk bersaing dalam memberikan pelayanan kesehatan yang berkualitas sehingga dapat memberikan kepuasan kepada pelanggan. Kualitas pelayanan kesehatan di Rumah Sakit tidak akan terlepas dari pelayanan keperawatan, yang merupakan bagian integral dan bagian terbesar. Pelayanan keperawatan mempunyai posisi yang sangat penting dan strategis dalam meningkatkan kualitas pelayanan Kesehatan . Faktor utama yang dapat memberikan dampak dalam peningkatan kualitas pelayanan asuhan keperawatan adalah tenaga keperawatan yang efektif dan efisien. Tidak dapat dipungkiri, tenaga keperawatan merupakan kelompok terbesar (60-70%) dari sumber daya manusia Rumah Sakit dan tenaga yang selama ini bertugas 24 jam secara terus