IJARSCT ISSN (Online) 2581-9429 International Journal of Advanced Research in Science, Communication and Technology (IJARSCT) Volume 2, Issue 1, December 2022 Copyright to IJARSCT DOI: 10.48175/IJARSCT-7672 189 www.ijarsct.co.in Impact Factor: 6.252 Review on Alexa as a Hospital Receptionist Annaji Kuthe 1 , Aaditi Gothe 2 , Prinal Randhe 3 , Moreshwar Mujbaile 4 Department of Computer Science & Engineering 1,2,3,4 K. D. K. College of Engineering, Nagpur, Maharashtra, India Abstract: A hospital receptionist is the first point of contact between a hospital or medical facility and patients. These receptionists play an vital role in a medical facility because they perform customer service and administrative-related duties like scheduling appointments, answering patients' questions, answering phone calls and placing calls to confirm patients' appointments. A questionnaire was designed for the expectant patients, to design the Alexa. The inputs were captured to verify the feasibility, relevance, and technology acceptance for the use case. Chatbot designs are slowly changing from voice-to-voice communication like an alexa which was tested on Echo dot, a smart speaker device supported by Amazon Voice Service (AVS). Designing a chatbot on top of a custom Alexa skill allows developers to use multiple Amazon Web Services. The design has used AWS for hosting voice server and Azure for hosting Back-end which is created in c#. After that we connect Echo device with our created system. The concept of connecting smart devices, makes the chatbot solution accessible at any time and from anywhere. Keywords: Chatbot; Hospital Receptionist; Alexa; Amazon Web Services; Azure. I. INTRODUCTION The day to day of a medical receptionist is busy. Between scheduling new appointments, greeting patients and filling out patient forms, taking and delivering messages, they have to fit in ordering medical equipment, daily contact with nurse and doctors, the list goes on. Most of the time the receptionist gets exasperated by the workload. The paper describes a design of chatbot based on innovative hospital receptionist to assist the patients in resolving their queries about appointment tracker. Chatbots are getting used efficiently in many applications [4]. Changes in science and technology resulted in a gradual transformation of the information access methods. Artificial intelligence and the latest computing solutions have made them much more efficient, simpler and user interactive. Interaction between the human user and the computing machine is the main part of the information exchange process. Chatbot simplifies this interaction and makes it user friendly. Intelligent conversation between humans and machines is the prominent feature of a chatbot. The chatbot is programmatically trained so that it can communicate with the user through text-based interaction [1]. The chatbot can be effectively used as an assistant to perform functions which are traditionally carried out by humans, or as a boundary tool to control a system of connected devices. Text or messaging based chatbot designs have been gradually changing to voice communication-based designs. Voice interaction enabled microphones and smart speakers have played an important role in the chatbot evolution. Internet of Things, a concept of connected smart devices has transformed the chatbot interaction. The hospital receptionist faced so many challenges while doing the responsibilities like Welcoming patients and visitors, answering the telephone and answering any inquiries, scheduling appointments and keep those appointments on time. While the shortage of time is the major problem in emergency task. Chatbots that works like an alexa resolve these concerns, helping patients with appointment tracker. Chatbots or conversational agents come under the modern category of mHealth services. They use natural language and voice-based interaction while communicating with the patients, through a ‘voice to voice communication model’ [2]. II. BACKGROUND & RELATED WORK [1] The model help person about their anxiety and fear in that design chatbot is slowly changing from text-based interaction to voice-based interaction. Designing a chatbot on top of a custom Alexa skill allows developers to utilize a range of Amazon Web Services like AWS Lambda, Simple Email Service (SES), Simple Notification Service (SNS) and DynamoDB. AWS DynamoDB is a NoSQL database service providing higher scalability and quick performance. Alexa could be implemented on LAN through Android Application for better utility [3].