Journal of Management 2002 28(4) 497–516
Beaten Before Begun: The Role of Procedural
Justice in Planning Change
M. Audrey Korsgaard
∗
Moore School of Business, University of South Carolina, Columbia, SC 29208, USA
Harry J. Sapienza
Carlson School of Management, University of Minnesota, Minneapolis, MN 55455, USA
David M. Schweiger
Moore School of Business, University of South Carolina, Columbia, SC 29208, USA
Received 15 September 2000; received in revised form 14 March 2001; accepted 8 June 2001
This investigation examines the potential adverse effects of planning strategic change on the
employment relationship. We proposed that planning change can alter the psychological con-
tract such that employees believe that organization obligations to the employee will diminish.
We also argue that planning change may adversely affect employees’ perceived obligations
to the organization, their trust in management, and their intention to remain with the organi-
zation but that such effects depend upon whether employees perceive the planning process to
be procedurally just. We tested these hypotheses in a longitudinal study of a utility company
undergoing reengineering planning. The findings supported the proposition that reactions to
planning change depend upon perceptions of procedural justice in that employee obligations
and intention to remain were only adversely affected by planning when employees perceived the
process as unjust. Surprisingly, planning change did not significantly affect trust for employees
who perceived the process as unjust and actually resulted in an increase in trust for employees
who perceived the process as just. We discuss implications for practice and research.
© 2002 Elsevier Science Inc. All rights reserved.
Major environmental changes such as deregulation create a sense of urgency for strate-
gic adaptation among an organization’s top managers (Eisenhardt, 1989; Nadler & Shaw,
1995). The resulting strategic changes almost inevitably lead to significant changes at
the employee level including new job demands, reconfigured roles, or even dismissal.
Not surprisingly, employees tend to mistrust major organizational change and resist its
∗
Corresponding author. Tel.: +1-803-777-5967; fax: +1-803-777-6782.
E-mail addresses: korsgaard@moore.sc.edu (M.A. Korsgaard), hsapienza@csom.umn.edu (H.J. Sapienza),
korsgaard@moore.sc.edu (D.M. Schweiger).
0149-2063/02/$ – see front matter © 2002 Elsevier Science Inc. All rights reserved.
PII:S0149-2063(02)00141-1