Citation: Marcellus Amaechi Chukwu & Edwin Chukwuemeka Idoko (2021). Inhibitors of Electronic Banking Platforms’ Usage Intention in Deposit Money Banks: Perspectives of Elderly Customers in Developing Economy. Sch Bull, 7(5): 134-145. 134 Scholars Bulletin Abbreviated Key Title: Sch Bull ISSN 2412-9771 (Print) |ISSN 2412-897X (Online) Scholars Middle East Publishers, Dubai, United Arab Emirates Journal homepage: https://saudijournals.com Subject Category: Marketing Inhibitors of Electronic Banking Platforms’ Usage Intention in Deposit Money Banks: Perspectives of Elderly Customers in Developing Economy Marcellus Amaechi Chukwu 1 , Edwin Chukwuemeka Idoko 2* 1 Department of Marketing, University of Nigeria, Enugu Campus, Enugu, Nigeria 2 Department of Marketing, University of Nigeria, Enugu Campus, Enugu, Nigeria DOI: 10.36348/sb.2021.v07i05.003 | Received: 06.04.2021 | Accepted: 11.05.2021 | Published: 27.05.2021 *Corresponding author: Edwin Chukwuemeka Idoko Abstract Paradigm shift in terms of patterns of conducting financial transactions in Nigeria is growing exponentially. Online channels are increasingly witnessing boom and silently eroding offline-based financial transactions. Notwithstanding appreciable progress regarding e-banking, elderly bank customers continues to engage hugely in physical presence in bank branches in order to perform financial transactions. Research focusing on constraining factors of e-banking channel usage intention among elderly (60+) bank customers in developing setting where e-banking is still somewhat nascent are few. This study, therefore, aims to deepen understanding regarding those factors that inhibit elderly banking customers’ intention to use e-banking channels. The study used a sample of 384 respondents determined statistically. A combination of judgemental and snowballing sampling techniques were applied in respondents’ selection. Questionnaire was used to collect data from the participants who volunteered to take part in the survey. Partial Least Square structural equation modelling (PLS-SEM) technique was utilised in data analysis. The research found that performance expectation, social influence, technology complexity, perceived security, and technophobia have significant-positive relation with attitude; also, attitude correlates positively with intention to use e-banking channels among the surveyed respondents. However, perceived trust and facilitating conditions have insignificant relations with attitude and usage intention. The practical implications of the findings and directions for future study were putforward. Keywords: Inhibitors, Electronic banking platforms, Elderly customers, Deposit Money Bank, Usage Intention, Nigeria. Copyright © 2021 The Author(s): This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY-NC 4.0) which permits unrestricted use, distribution, and reproduction in any medium for non-commercial use provided the original author and source are credited. INTRODUCTION The ascendency of electronic banking (EB)channels lately in Sub-Saharan Africa (SSA) banking landscape has radically upended overall pattern of conducting banking businesses [1,2]. Clearly, EB is gradually replacing previously manual-based bank traditions [3,4]. Bank operations that initially require the presence of customer in bank premises are increasingly handled remotely. EB tends to confer on deposit money banks (DMBs) extra competitive advantages regarding ease of customer attraction and account management [5]. E-banking is a system where banking operations are carried out on the electronic platforms through the use of laptops, computer desktops, smartphones, Ipads and other electronic gadgets with or without bank customers’ physical presence at bank premises or designated locations [6]. Notwithstanding the progression in e-banking, its adoption across demographics is less uniform [7]. Omotayo [6] argues that elderly people have historically been late adopters to the world of technology compared to their younger customers. Also, earlier studies document slow adoption of technology- based innovations among elderly customers especially in developing climes [7, 8, 9, 10]. However, studies that specifically examine restraining factors regarding elder customers’ e-banking usage in deposit money banks are limited. In most developing nations including Nigeria, the elderly constitutes huge market segment often neglected by many managers. Understanding constraints discouraging elderly customers from transiting to EB may be significant in developing strategies and tactics aimed at co-opting the cohort (elderly) into emerging e-banking platform family. A contemporary investigation from less developed nation such as Nigeria is therefore urgent in order to provide deeper understanding regarding those constraints that limit involvement of elderly customers in e-banking.