Case study e-Me infrastructure 28.04.2008 LIND, ALBINSSON, FORSGREN, HEDMANPage 1 of 11 Integrated broadband development, Use and Learning in a Co-design Setting: Case study e-Me infrastructure 04.03.2008 University college of Borås – Mikael LIND, Lars ALBINSSON, Olov FORSGREN, Jonas HEDMAN 1. Introduction The task of developing IT-based artifacts and artificial system of today is challenging. Many IT-projects fail due to a lack of synchronized expectations between stakeholders (for instance users, management and clients), and developers. There is little doubt that project requirements are the single biggest cause of trouble on the software project front. Study after study has found that where there is a failure, requirements problem are usually found at the heart of the problem [1] In solution to this, user-driven approaches have been proposed as the solution for ensuring user participation and acceptance [2, 3]. The underlying arguments for such kind of approach are that users should be involved since they know best about the specific work situation and that user participation increases acceptance. Our experiences points at that this is not an easy task. Even more it can be questioned whether user involvement is enough. Maybe all important stakeholders have to be involved, which makes the development even more challenging. Our stance in this paper is that the users cannot have the only say. This is, among other aspects, due to that the user is many times not the only beneficiary of the support that IT-based artifact gives. In this paper, we therefore want to explore an integrated process of development, use and learning characterized by the meeting of several stakeholders. In an innovative research project, we have applied an approach that involves important stakeholders related to the project, which also opens up