jha.sciedupress.com Journal of Hospital Administration 2021, Vol. 10, No. 2 ORIGINAL ARTICLE Frontline clinician concerns during the COVID-19 pandemic: A qualitative inquiry Rachel Vanderkruik *1,2 , Helen R. Mizrach 1,3 , Sydney Crute 1,3 , Cayley C. Bliss 3 , Louisa G. Sylvia 1,4 , Lara Traeger 1,2 , Daniel L. Hall 1,3 , Christina M. Luberto 1,3 , Joanna M. Streck 1,2 , Amelia M. Stanton 1,2 , Nevita George 1,4 , Sara E. Looby 1,5 , Darshan H. Mehta 1,5 , Gregory L. Fricchione 1,5 , Elyse R. Park 1,3 1 Massachusetts Hospital/Harvard Medical School, Boston, MA, United States 2 Department of Psychiatry, Massachusetts General Hospital, Boston, MA, United States 3 Health Policy Research Center, Mongan Institute, Massachusetts General Hospital, Boston, MA, United States 4 Dauten Family Center for Bipolar Treatment Innovation, Massachusetts General Hospital, Boston, MA, United States 5 Benson-Henry Institute for Mind Body Medicine, Massachusetts General Hospital, Boston, MA, United States Received: February 22, 2021 Accepted: March 24, 2021 Online Published: April 14, 2021 DOI: 10.5430/jha.v10n2p21 URL: https://doi.org/10.5430/jha.v10n2p21 ABSTRACT Objective: The COVID-19 pandemic has strained healthcare systems worldwide, placing a high psychological burden on frontline clinicians. There is an urgent need to better understand their stressors and determine if stressors differ by clinical role. The present study assessed the concerns among frontline clinicians across a large healthcare system during the COVID-19 pandemic to inform the development of tailored supportive services. Methods: From March – June 2020, frontline clinicians across the Mass General Brigham healthcare system were invited to register for an adapted mind-body resiliency group program. Clinicians completed pre- and post-program assessments asking them to report their COVID-19-related concerns. Qualitative data were analyzed in aggregate and by clinical role using content analysis to identify overarching domains. Results: Frontline clinicians’ concerns fall within seven domains: concerns for self, patients, family members, staff, existential concerns, systems-level concerns, and job-level concerns. Concerns for self and existential concerns were most commonly reported across clinical roles. Long-term care clinicians were highly concerned about patients’ wellbeing while rehabilitation therapists were highly concerned about their family members’ health. Across groups, nurse practitioners and physician assistants more often reported job-level concerns. Concerns for staff and systems level concerns were less frequently reported across clinical roles. Conclusions: Frontline clinicians share common pandemic-related concerns, but nuances exist among the concerns most frequently reported across clinical roles. Interventions that offer stress management and resiliency training may be helpful for addressing pandemic-related concerns overall. Future research should determine if tailored support services by clinical role may be warranted. Key Words: COVID-19 concerns, Frontline clinician, Pandemic concerns, Coronavirus, Stressors, Resilience * Correspondence: Rachel Vanderkruik; Email: rvanderkruik@mgh.harvard.edu; Address: Massachusetts General Hospital/Harvard Medical School, 185 Cambridge Street Boston, MA 02114, United States. Published by Sciedu Press 21