COVID-19 Contact Tracing and Privacy: A Longitudinal Study of
Public Opinion
LUCY SIMKO, Paul G. Allen School of Computer Science & Engineering, University of Washington
JACK LUCAS CHANG, Information School, University of Washington
MAGGIE JIANG, Paul G. Allen School of Computer Science & Engineering, University of Washington
RYAN CALO, School of Law, University of Washington
FRANZISKA ROESNER, Paul G. Allen School of Computer Science & Engineering, University of Washington
TADAYOSHI KOHNO, Paul G. Allen School of Computer Science & Engineering, University of Washington
There is growing use of technology-enabled contact tracing, the process of identifying potentially infected COVID-19 patients
by notifying all recent contacts of an infected person. Governments, technology companies, and research groups alike have
been working towards releasing smartphone apps, using IoT devices, and distributing wearable technology to automatically
track łclose contactsž and identify prior contacts in the event an individual tests positive. However, there has been signiicant
public discussion about the tensions between efective technology-based contact tracing and the privacy of individuals. To
inform this discussion, we present the results of seven months of online surveys focused on contact tracing and privacy,
each with 100 participants. Our irst surveys were on April 1 and 3, 2020, before the irst peak of the virus in the US, and
we continued to conduct the surveys weekly for 10 weeks (through June), and then fortnightly through November, adding
topical questions to relect current discussions about contact tracing and COVID-19. Our results present the diversity of
public opinion and can inform policy makers, technologists, researchers, and public health experts on whether and how to
leverage technology to reduce the spread of COVID-19, while considering potential privacy concerns.
Additional Key Words and Phrases: privacy, security, usable security, contact tracing, longitudinal, COVID-19
1 INTRODUCTION
Technology companies, university research groups, and governments have been diligently working to deploy
COVID-19 contact tracing apps, for which adoption has been slow [9, 18]. Prior work has determined that contact
tracing apps are most efective when used by the majority of a population [22, 26, 64]; however, some have raised
security and privacy concerns (e.g., [15, 86]) as well as broader concerns about eicacy (e.g., [85]).
Our research seeks to provide to the scientiic, technology, and policy communities an informed understanding
of the public’s values, concerns, and opinions about the use of automated contact tracing technologies. We argue
neither for nor against automated contact tracing in this work, but instead we ofer a summary of public opinion
on potential contact tracing scenarios since many regions have already implemented automated contact tracing
programs or are moving towards them. We ask the following research questions:
Authors’ addresses: Lucy Simko, Paul G. Allen School of Computer Science & Engineering, University of Washington; Jack Lucas Chang,
Information School, University of Washington; Maggie Jiang, Paul G. Allen School of Computer Science & Engineering, University of
Washington; Ryan Calo, School of Law, University of Washington; Franziska Roesner, Paul G. Allen School of Computer Science & Engineering,
University of Washington; Tadayoshi Kohno, Paul G. Allen School of Computer Science & Engineering, University of Washington.
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https://doi.org/10.1145/3480464
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