Agus Zaenul Fitri DOI: http://dx.doi.org/10.15575/jpi.v2i2.787 208 Vol. 2, No. 2, June 2016 M/1437 H QUALITY ASSURANCE SYSTEM BETWEEN THE ISLAMIC STATE UNIVERSITY AND THE STATE UNIVERSITY Agus Zaenul Fitri State Islamic Institutes (IAIN) Tulungagung Jl. Mayor Sujadi Tim No.46, Tulungagung, Jawa Timur. Email: guszain@yahoo.co.id ABSTRACT The purpose of this research is to compare the quality assurance system in the Islamic State University at Universitas Islam Negeri (UIN) of Malang and The State University at Technical Institute of Surabaya (Institut Teknik Surabaya/ITS). The findings concerning quality assurance system cover; the reasons for implementing the quality assurance, the core value of quality planning, the quality assurance of implementation, the quality assurance of evaluation, the supporting factor of the implementation of quality assurance, the quality assurance strategy, and the result of quality assurance. This study uses exploratory mixed method research design with the developmental model instrument. While the process of this research starts with collecting qualitative data, then the extreme finding is followed by collecting quantitative data, and the end of this process is interpreting data together. From the qualitative data, it can be concluded that there is a difference between quality assurance in UIN Malang and ITS. The quality assurance in the institution management (X), the academic aspect (Y), and customers’ satisfaction (Z) was significantly different (significantly) between UIN Malang and ITS. Customers’ satisfaction at UIN Malang is influenced by the quality of management and academic with a larger proportion than in ITS. Keywords: Islamic State University, State University, Quality Assurance. ABSTRAK Tulisan ini berisikan pemaparan hasil penelitian yang bertujuan untuk membandingkan sistem penjaminan mutu di Perguruan Tinggi Keagamaan Islam di Universitas Islam Negeri (UIN) Malang dan Perguruan Tinggi Umum di Institut Teknik Surabaya (ITS). Data sistem penjaminan mutu pada penelitian ini adalah alasan penerapan sistem penjaminan mutu, inti perencanaan nilai mutu, implementasi penjaminan mutu, evaluasi penjaminan mutu, faktor yang mendukung dalam mengimplementasikan penjaminan mutu, strategi penjaminan mutu, dan hasil penjaminan mutu. Penelitian menggunakan metode kolaborasi eksploratori dengan model instrumen yang dikembangkan, sementara proses penelitian dimulai dengan mengumpulkan data kualitatif, diikuti dengan mengumpulkan data kuantitatif, kemudian menginterpretasikan data hasil penelitian tersebut. Dari data kualitatif hasil penelitian menunjukkan bahwa ada perbedaan yang signifikan antara penjaminan mutu di UIN Malang dan ITS. Perbedaan penjaminan mutu di UIN Malang dan ITS tampak pada aspek manajemen lembaga (X), aspek akademik (Y), dan kepuasan pelanggan (Z). Kepuasan pelanggan di UIN Malang dipengaruhi oleh kualitas manajemen dan akademik dengan proporsi yang lebih besar dibandingkan di ITS. Kata Kunci: Perguruan Tinggi Keagamaan Islam, Perguruan Tinggi Umum, Penjaminan Mutu.