JPSCR: Journal of Pharmaceutical Science and Clinical Research, 2022, 02, 122-131 DOI: 10.20961/jpscr.v7i2.52010 Empirical Test of Pharmacy Staff-Patient Relationship Quality Model in Public Health Center: Structural Equation Modeling-Partial Least Square Approach Mia Annida Amalia, Prasojo Pribadi * and Widarika Santi Hapsari Department of Pharmacy, Universitas Muhammadiyah Magelang, Mayjend Bambang Soegeng Road, Mertoyudan, Magelang, Central Java, Indonesia, 56172. *email correspondence: prasojopribadi@ummgl.ac.id Received 15 June 2021, Accepted 26 March 2022, Published 15 July 2022 Abstract: Patient Centered Care (PCC) is a new paradigm in health care service that places patients as centers of care. Patient Centered Care in the relationship quality model consists of three components, namely: (1) pharmacist participative behavior, (2) interpersonal communication and (3) patient participative behaviour. This study aims to empirical testing of pharmacy staff-patient relationship quality model among BPJS patients in the Public Health Centers (PHC) Magelang Region. This type of research is quantitative correlational with cross sectional approach. The sample used was 255 respondents. The sampling method in this study was non-probability sampling with purposive sampling technique. Hypothesis testing were used Structural Equation Modeling-Partial Least Square (SEM-PLS). The results of research are interpersonal communication have a positive effect on commitment relationships and the quality of communicative relationship. (p <0.05). Patient participation behavior has a positive effect on the commitment relationships and the quality of communicative relationships (p <0.05). Pharmacy staff participation behaviour has a positive effect on the commitment relationships the quality of communicative relationships (p <0.05). PHC need to improve pharmacy staff clinical performance, therefore that pharmacy staff can provide services pharmaceuticals that meet the targets and standards set. Keywords: commitment relationships; patient centered care; PHC; quality of communicative relationships; SEM-PLS 1. Introduction In Indonesia, Universal Health Coverage (UHC) participants have increased every year. Based on BPJS data up to January 10, 2019 the number of participants registered in the UHC Program has reached 216,152,549 people or covers 82% of the total population of Indonesia. In addition, the presence of this program provides many benefits for the community. In 2018, the utilization of health services at all service levels reached 233.8 million, or an average of 640,765 per day (BPJS, 2019). The number of Outpatient First Level (RJTP) visits to 31 December 2016 reached 120,922,433 visits or an increase of 20.18% (BPJS Kesehatan, 2017). The Government through the Decree of the Indonesian Minister of Health No.279/MENKES/SK/IV/ 2006 concerning Guidelines for the Implementation of Public Healthcare has developed a public health center (PHC) to ensure the availability of health services for its citizens. Public Health Center (PHC) is one of First Level Health Facilities