INTERNATIONAL JOURNAL OF RESEARCH AND INNOVATION IN SOCIAL SCIENCE (IJRISS) ISSN No. 2454-6186 | DOI: 10.47772/IJRISS |Volume VII Issue V May 2023 Page 1081 www.rsisinternational.org Capacity Building for Effective Services Delivery of Library Staff in Festus Aghagbo Nwako Library (FANL), Nnamdi Azikiwe University, Awka. Florence Amaka Nwofor 1 , Hope Chinyere Ilorah Chikaodi 2 , Vivian Uzoamaka Nwaede 3 1 Senior Lecture, Department of Library and Information Science, Nnamdi Azikiwe University, Awka, Nigeria 2 Senior Librarian, Festus Aghagbo Library, Nnamdi Azikiwe University, Awka, Nigeria 3 Department of Library and Information Services, Nnamdi Azikiwe University, Awka, Nigeria DOI: https://doi.org/10.47772/IJRISS.2023.70584 Received: 10 April 2023; Accepted: 27 April 2023; Published: 13 June 2023 ABSTRACT The study surveyed capacity building for effective service delivery of library staff in Festus Aghagbo Nwako library (FANL), Nnamdi Azikiwe University, Awka. It adopted a case study research design. Five research questions and five purposes of study, guided the research. The population of the study was made up of 107 library staff. Total enumeration technique was used so there was no sampling. The instrument for data collection was questionnaire titled “Capacity Building for Effective Service Delivery Questionnaire (CBFESDQ)”. Out of the 107 questionnaires administered 90(84.1) were returned and found useful for analysis. Data was analysed using frequencies, percentages and mean scores. The findings of the study revealed that the methods used in capacity building in FANL were job rotation (72%), coaching (77%), seminars (87%) and workshops (91%). It also found that the contents of capacity building programs that enhance library staff services delivery were training on OPAC, SDI, manual/ online cataloguing, library management, readers’ services, ICTs in libraries, digitalization of library resources, current awareness services and institutional repository management. The study revealed that that the capacity building influenced services delivery to a high extent(3.44). It also found that the problems associated with capacity building of library staff are financial problem, insufficient administrative commitment and absence of capacity building policy or framework. Finally, the study found that the strategies for improving capacity building of library staff for effective service delivery are proper funding, improved administrative commitment and provision and implementation of capacity building policy. The study recommended that the university library management should improve on the capacity building Programme for their staff to enable them acquire new skills for effective service delivery. Keywords: Capacity Building, Librarians, Service Delivery, Festus Aghagbo Nwako library INTRODUCTION Traditionally, a library is a collection of materials, books and non-book that are stored and preserved in a systematic order to serve the information needs of users and managed by a librarian. The university library by its characteristic is noted to provide a wide range of resources in all the areas of knowledge as taught in the parent university. In view of this feature, the university library is decentralized with a main library coordinating departmental and faculty libraries (Ekere, 2010).The university library is established to support the objectives of the university which is to promote teaching, learning and research and it is imperative that it serves the students, lecturers and other members of the university community by providing the needed