Available online at http://www.iorajournal.org/index.php/ijgor/index International Journal of Global Operations Research Vol. 4, No. 2, pp. 68-73, 2023 e-ISSN: 2722-1016 p-ISSN: 2723-1739 The influence of Total Quality Management and Reward on employee performance at Bank BJB Sumedang Branch Office Ade Iskandar Nasution 1 , Pebrianti Kamisha Dewi 2 , Melina Dwi Puspitasari 3 1,2,3 Faculty of Islamic Economic and Business, Ma’soem University, Sumedang, Indonesia *Corresponding author email: adeisnast15@gmail.com Abstract This study aims to determine how the effect of Total Quality Management and Reward on employee performance at Bank BJB Sumedang Branch Office either partially or simultaneously. The object of research on employee performance reports at Bank BJB Sumedang Branch Office. The type of research is quantitative associative with primary data type and uses data collection techniques in the form of observation, interviews, questionnaires, and literature study. While the sampling technique is Non Probability Sampling with purposive sampling. The population is all employees at Bank BJB Sumedang Branch Office, totaling 110 people with a sample of 86 people.The results showed that there was a significant effect on the Total Quality Management variable on Employee Performance of 57.5% at Bank BJB Sumedang Branch Office, this can be seen from tcount of 2.290 > 1.989 with a significant value of 0.025 < 0.05. There is a significant effect on the Reward variable on Employee Performance of 23.7% at Bank BJB Sumedang Branch Office, this can be seen from tcount of 2.076 > 1.989 with a significant value of 0.041 < 0.05. There is a simultaneous effect on the Total Quality Management and Reward variables on Employee Performance of 58.1% at Bank BJB Sumedang Branch Office, this can be seen from the Fcount of 7.214 > 2.71 and a significant value of 0.002 < 0.05, this indicates that independent variables jointly affect the dependent variable. Keywords: Employee Performance, Reward, Total Quality Management. 1. Introduction The world of banking plays a significant role in the financial sector (Fauzi, 2017). Competition in the banking world which has begun to penetrate into fields within a hierarchical structure of the banking world at this time has been obtained through quite massive progress. It is hoped that this competition will act as a driving force for activists in the banking world to drive banking performance so that it moves according to the provisions set by Bank Indonesia (Utami et al., 2022). The rapid development of banking also triggers high competitiveness. There for it is important to maintain efficiency, transparency and stability in order to encourage sustainable and more equitable economic growth through agents of service as one of the functions of a bank that must maintain excellent service. Thus, banks are required to maximize employee performance both in terms of performance and achievement. Employee performance appraisal does not only aim to evaluate performance, but also aims to set strategies and productivity for employees who will influence the company to create a good image for the company (Rahimic, 2013). The bank's task of managing bank strategy and productivity in order to provide maximum service to customers is the main focus of employees and is demanded by companies to carry out their respective job descriptions to the fullest. Therefore, Bank BJB Sumedang Branch Office applies the Total Quality Management and Reward method to improve company quality and improve employee performance. The expected results with the use of the Total Quality Management and Reward method are that there are more regular changes to the achievement of performance and other human resources (Allen & Kilmann, 2001). The application of the Total Quality Management method in anticipation of competition in business because it affects customer satisfaction with quality, which is the responsibility of all parts of the company (Zelnik et al., 2012). In addition to Total Quality Management, it is also necessary to apply Rewards as a support for employee benefits by motivating employees in addition to the salary they get, which explains that giving Rewards affects employee performance (Danish & Usman, 2010). Every company needs to carry out improvements in order to improve employee performance in satisfying customers. Overall changes must be carried out in all areas within Bank BJB Sumedang Branch Office by involving every organization in it, which is a management effort in implementing Total Quality Management (Hudalah, et al.,