Beneath Walls and Naked Souls: Factors influencing
Intercultural Meaningful Social Interactions in Public Places of
Istanbul
María Laura Ramírez
Galleguillos
Koç University Arçelik Research
Center for Creative Industries, Koç
University, Istanbul, Turkey
mgalleguillos18@ku.edu.tr
Aya Eloiriachi
Sociology Department, College of
Social Sciences and Humanities, Koç
University, Istanbul, Turkey
aloiriachi19@ku.edu.tr
Aykut Coşkun
Koç University Arçelik Research
Center for Creative Industries, Koç
University, Istanbul, Turkey
aykutcoskun@ku.edu.tr
ABSTRACT
Individuals often avoid intercultural interactions due to biases and
stereotyped perceptions about others. However, these encounters
are needed to promote social inclusion and diversity. Previous PD
studies have supported migrants’ social inclusion through devel-
oping their social capital and empowerment. Very few studies ex-
plored the facilitation of intercultural interactions within everyday
contexts, like public places; further, most studies provide western
perspectives. Addressing this gap, we conducted a focus group
study with migrants and locals living in Istanbul, a city connecting
eastern and western cultures, to explore how they perceive intercul-
tural meaningful social interactions (IMSI). We asked participants
to share poems about meaningful interactions, opening a dialogue
about their intercultural life experiences. This technique allowed
us to identify abstract qualities of IMSI and factors that infuence
them. We contribute to PD work on social inclusion by presenting
in-between perspectives of IMSI and discussing opportunities for
facilitating IMSI in a super-diverse city.
CCS CONCEPTS
· B7; Human-centered computing → Interaction design; Inter-
action design process and methods; Participatory design.
KEYWORDS
Meaningful Social Interactions, Intercultural Interactions, Public
Places, Social Inclusion, Participatory Design
ACM Reference Format:
María Laura Ramírez Galleguillos, Aya Eloiriachi, and Aykut Coşkun. 2022.
Beneath Walls and Naked Souls: Factors infuencing Intercultural Meaning-
ful Social Interactions in Public Places of Istanbul. In Participatory Design
Conference 2022: Volume 1 (PDC 2022 Vol. 1), August 19śSeptember 01, 2022,
Newcastle upon Tyne, United Kingdom. ACM, New York, NY, USA, 12 pages.
https://doi.org/10.1145/3536169.3537793
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PDC 2022 Vol. 1, August 19śSeptember 01, 2022, Newcastle upon Tyne, United Kingdom
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https://doi.org/10.1145/3536169.3537793
1 INTRODUCTION
Meaningful social interactions support the integration of diferent
communities as part of the same social system [18, 89] and foster
collaboration and diversity among these communities [40, 59, 70,
79]. Meaningful interactions are encounters that shift negative
perspectives, stereotypes, and biases about others [2, 6, 17, 73, 74,
91, 93] However, to achieve these outcomes, it is required that
these interactions be positive, deep, and sustained in time [34]. Still,
individuals tend to interact and create networks with people like
themselves [53, 98], avoiding interactions with people perceived as
diferent. Thus, interactions between intercultural strangers (i.e.,
people from diferent cultures who are not acquainted with each
other. For example, immigrants and locals who have not previously
met) might be avoided due to language diferences, biases, and
prejudices against other social or cultural groups [5]. Furthermore,
an interaction does not directly translate into a positive interaction;
it can even be detrimental for intergroup contact if it is negative or
validates biases [77].
Promoting Intercultural Meaningful Social Interactions (IMSI)
under the current global migration situation is critical for social
integration. Despite this signifcance, previous work on meaningful
interactions has not directly considered intercultural difculties,
such as language barriers and intercultural conficts. Besides, most
of the studies have been conducted in western cities, with a high
focus in the UK, which do not necessarily represent other ways of
understanding and experiencing diversity and interculturality. Thus,
in order to facilitate IMSI, more work exploring factors infuencing
these interactions in other-than-western contexts is needed.
Participatory Design (PD) is concerned with power issues [37, 54]
and contributes to pluralism in society and design. Previously, PD
projects have tried to facilitate migrants’ social inclusion [80]; for
example, by promoting their economic empowerment [22, 58, 62]
and social capital [96], helping develop essential skills to be part of
society [39], and enabling their participation in the design of the
public space [83]. However, we have not found any study exploring
how to facilitate meaningful social interactions between immigrants
and locals within everyday contexts, such as in public places.
Addressing these gaps, we explored what makes an interaction
meaningful from participants’ perspectives in Istanbul, a super-
diverse city in between east and west, to unpack design opportuni-
ties for facilitating IMSI in public places. Public places are framed
as the context of these interactions because they represent a crit-
ical encounter space between diferent social groups [75, 76]. We
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