Proceeding of the SS9 & 3 rd URICES, 2019, Pekanbaru, Indonesia ISBN: 978-979-792-949-7 658 Problematics Listening Learning in University Elvrin Septyanti 1 , Otang Kurniaman 2 1 Indonesian Language and Literature Education, FKIP Universitas Riau 2 Primary Teacher Education, FKIP Universitas Riau E-mail elvrin.septyanti@lecturer.unri.ac.id Abstract- This study aims to explain the problem of listening learning at the higher education. The method used is a descriptive qualitative method. The data source was obtained based on the results of interviews or questionnaires with Listening lecturers in 5 universities. The determination of the sample is based on purposive sampling because it relates to experts in the field of science. Data collection techniques are carried out through the distribution of questionnaires from google forms. The questionnaire consisted of 11 questions regarding difficulties or obstacles in the listening learning process. Data analysis techniques through the stages of recording data, organizing data by category, and describing data. The results of data analysis showed that there were some weaknesses in listening learning: (1) teaching materials, (2) learning media, and (3) facilities and infrastructure, and (4) listening learning evaluation. The results of this study are part of the research stage of developing interactive learning media for listening to higher institutions so that they become input in the design of listening learning media design intended for students of Indonesian Language and Literature Education study programs in higher education. Keywords: Problematics, Listening, University 1. Introduction The learning process in the 4.0 era demands an active and innovative learning process accompanied by interesting learning media. Many choices are presented by software providers and can be utilized in learning in higher education. Not only that, the internet network from various providers is expanding the network not only in big cities but also in the regions. This condition helps teachers in utilizing the internet network and software media. Of course, at the level of higher education it becomes a matter of fact and even becomes a necessity for lecturers to compile and design the learning process as attractive as possible. Listening learning is one of the courses in the Indonesian Language and Literature Education study program. As one of the language skills, Listening is a basic course that students must master. Nurjamal, et al (in Prihatin, 2017) argued that in the listening learning stage is a requirement for someone to master information, even the mastery of knowledge begins with the willingness to listen seriously. The more someone listens to positive things, the more knowledge is mastered. This learning is also accompanied by learning innovations that include the utilization of communication and information technology (ICT) in accordance with the current development. Thus, the implementation of learning is in line with the 4.0 era and expected graduate outcomes (Nurani, Nugraha, & Sidik, 2018). Listening learning are expected to provide critical listening knowledge and skills for students. Critical listening is an activity of listening in order to find fault or even find the goodness of someone's utterance (Wiranty, 2018). Listening activities are not just listening activities but also understanding the contents of the conversation delivered and interpreting the contents of the discussion being listened to, evaluating and responding to the simulations put forth by the speaker. One alternative is to make students more motivated to participate in learning by making the learning atmosphere more