ARTIKEL JISPO VOL. 8 No. 2 Edisi: Juli-Desember Tahun 2018 39 GAYA KOMUNIKASI PIMPINAN DALAM MENGEMBANGKAN INOVASI ORGANISASI (Studi Kasus Kepemimpinan Kepala Dinas Kependudukan dan Pencatatan Sipil Kabupaten Padang Pariaman) Dedy Andhika, Bob Alfiandi 2 & Aidinil Zetra 3 1 Magister Ilmu Komunikasi Universitas Andalas 2, 3 Dosen Ilmu Komunikasi Universitas Andalas Email: dedyandhika@gmail.com Abstract This research discussed some communication styles of a leader in developing inovation on Department of Population and Civil Registration of Padang Pariaman District. This research aimed to describe communication styles which are applied by Head of Department as the leader. The theory in this study uses the theory of communication style according to Steward L. Tubbs and Sylvia Moss (1998), namely: the controlling styles, the equalitarian style, the structuring style, the dynamic style, the relinguishing style, and the withdrawal style. Using this descriptive qualitative research method under the constructivist paradigm. The results of the study conclude, Head of Department of Population and civil Regulation of Padang Pariaman District as a leader has applied five styles of of six organization communication styles introduced by Steward L. Tubbs dan Sylvia Moss (1998). They proposed the controlling styles, the equalitarian style, the structuring style, the dynamic style, and the withdrawal style. The application of these communication styles has impacted on the increase of quality achievements of Department of Population and Civil Regulation of Padang Pariaman District within some years of his inovation policy. Keywords: Comminication Style, Leadership, Inovation. A. PENDAHULUAN Rendahnya kualitas pelayanan organisasi publik merupakan salah satu masalah birokrasi di Indonesia. Salah satu indikasinya, Ombudsman pada tahun 2017 menerima laporan masyarakat sebanyak 7999 baik dari pusat sampai ke daerah, laporan tersebut terbagi menjadi 10 (sepuluh) jenis mal administrasi. Dari 10 (sepuluh) laporan tersebut ada jenis 5 (lima) jenis laporan terbanyak, yakni: penyimpangan prosedur (1714 laporan), tidak memberikan pelayanan (1355 laporan), tidak kompeten menerima (802 laporan), penyalahgunaan wewenang (666 laporan), dan permintaan imbalan uang, barang, jasa menerima (605 laporan), masyarakat belum menerima pelayanan brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by eJournal of Sunan Gunung Djati State Islamic University (UIN)