22 International Journal of E-Business Research, 4(1), 22-, January-March 2008
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abstraCt
An important strategic issue for managers planning to set up online stores is the choice of product categories
to retail. While the “right” product category would depend on a number of factors, here we focus on the
following two factors: compatibility of the product with the online channel, and the competition between
the traditional brick and mortar channel and the online channel. This is to acknowledge two well-known
facts: Certain products are more suitable for selling through the Web than through other channels; and an
online retailer competes with not only other online retailers, but also traditional brick and mortar retailers.
To determine the right product category, we develop a game theoretical model that allows for competition
between the retailers. We study both Stackelberg and Bertrand competition models, as these two models
capture the essence of different types of competition on the Web. Based on our results, we propose that, under
all types of competition, the optimal product is one that is only moderately compatible with the Internet.
Keywords: channel competition; game theory; online retailing; product strategies
Product Choice strategy for
online retailers
Ruiliang Yan, Virginia State University, USA
Amit Bhatnagar, University of Wisconsin-Milwaukee, USA
iNtroDUCtioN
There are a number of statistical reports, from
the industry and the government, which show
that commerce on the Internet is growing at a
healthy rate. For instance, according to “The
2006 State of Retailing Online”, the ninth annual
report published by Shop.org and conducted
by Forrester Research, online retail sales are
expected to hit $211.4 billion in 2006, a 20%
gain over revenues of $176.4 billion in 2005.
Again according to the Department of Com-
merce, quarterly e-commerce sales in the third
quarter of 2006 increased 20.4% from the third
quarter of 2005. This growth in commerce on
the Internet has attracted the attention of busi-
ness managers, who now accept the Internet
as a viable channel to distribute products to
consumers.
Managers who are planning to set up online
stores need to make a number of strategic deci-
sions, one of which is simply what product to
sell. This can be a critical decision, because some
products have a greater likelihood of succeeding
on the Web. For instance, according to “The
2006 State of Retailing Online” report, the top-
selling categories on the Internet are computer
hardware and software ($16.8 billion); autos and
auto parts ($15.9 billion); and apparel, acces-
sories, and footwear ($13.8 billion). Cosmetics
and fragrances ($800 million) and pet supplies
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