Journal of Economics and Behavioral Studies (ISSN: 2220-6140) Vol. 10, No. 1, pp. 159-170, February 2018 159 The Paradox of Emerging Technologies in Playing Fundamental Role on Administration Employee’s Roles and Responsibilities R. J. Mogale, S. S. Mkhomazi, E. M. Rankhumise Tshwane University of Technology, South Africa rankhumiseem@tut.ac.za Abstract: This article aims to put forward the imperatives of emerging technologies in playing fundamental role on administration work effectiveness and efficiency. The nature of office work has changed through time due to the emergence of new technologies that are adopted and implemented in the government departments. The emerging technologies are the heartbeat of any organisation and simultaneously they are the structure and thread holding it all together. With this study, a survey design was adopted and data collection was done through structured questionnaire. The study argues that the influx of emerging technologies increases the relationship with stakeholders and shareholders, responsiveness, transparency and accessibility of quality service delivery. This has resulted in government departments enhancing the effective communication between government and citizens, while it creates opportunities for government employees. Therefore, the study concludes that with the emergence of technologies, it is important for government departments to initiate new technologies in the departments to faster transactions, provide excellent service delivery to citizens of South Africa and as well as improving mass communication. Keywords: Emerging technologies, administrative employees, fundamental role 1. Introduction Emerging technologies have evolved rapidly and they have essentially re-shaped the workplace and how work is executed. Taking into account the future endeavours, emerging technologies could have major implications for the business models and how the work is arranged in order to be more aligned to the new technologies. In the context of this evolution, employers make decisions about investing in skills to ensure that the employees are versed with the emerging technologies. This is as a result that emerging technologies change the roles and responsibilities and competencies in various positions. This phenomenon has attracted the attention of scholars worldwide in terms of the development of automation enabled by emerging technologies which had a broad impact on jobs, skills and the nature of work. Research revealed that the use of emerging technologies has fundamentally changed the practices and procedures of nearly all forms of endeavour within organisations, governance and civil service (Adeoye, Oluwole & Blessing, 2013). The nature of office work has changed over time due to the emergence of new technologies that are adopted and implemented in the government departments and other organisations. According to Gravens (2000) cited by Irungu (2012) the drivers of change in today’s world include, deregulation, global excess capacity, global competition, changing customer expectations, information and communication technologies (ICTs), demographic shifts and changing work and lifestyles. As change continues to reshape our lives, the old office equipment such photocopying, telephones, computers, information processing, furniture and other office machinery have shifted away from industrial to office automation as new technologies are ever-increasing. Therefore, latest technologies will make existing machines redundant to use resulting in organisations investing on latest technologies available in the market. In this instance, it becomes important to adopt the new technologies in the work environment. As a results of these paradigm shift, it is imperative for the users to adapt and use these latest technologies. 2. Literature Review Emerging technologies relate to information and communication technologies continued to rapidly evolve, changing the way people communicate and information flows (Radniecki, 2013). These technologies have influenced organisations and government departments in a variety of ways for instance changing the ways of service delivery, providing information and how tasked are performed. In other words, emerging technology influence how functions are executed; people interact; information is managed and delivered within the organisation. Meijer and Boves (2005) observe that ICTs have influenced five accountability relationships (organisational accountability, political accountability, legal accountability and administrative accountability)