Innovation Accelerates Competitiveness and
Business Development (SME Entrepreneurs
South Tangerang City)
Sonny Indrajaya
1
, Asep Ferry Bastian
2
Management Program Study, Mercu Buana University, Jakarta, Indonesia
1
, Management
Program Study, Syekh-Yusuf Islam University, Tangerang, Indonesia
2
sonny.indrajaya@mercubuana.ac.id
1
, a.ferry.bastian@unis.ac.id
2
Abstract. Small and Medium Entrepreneurs in South Tangerang City who are still relatively
new to start up businesses will continue to look for information about market opportunities
and product development, but are not yet too developed and still in need of digital
technology that will create innovations for products that will be liked by buyers. Innovation
will certainly also provide small and medium entrepreneurs to be able to compete and develop
their business. This research uses quantitative methods and will analyze 365 respondents
who have filled out the questionnaire. This analysis uses WRAP PLS (Partial Least Square).
The results obtained for the relationship between the 3 variables have a positive and
significant effect. JEL classification: M2, M3, M21, M31
Keywords : Innovation; Business competition; Business Development
1 Introduction
The digital era as a term used in the emergence of digital technology, internet networks,
especially information technology. The business sector in the digital era is experiencing a very
fundamental change in business processes due to the emergence of information technology. The
process business is a collection of activities that produce something and every process will be
triggered by an event (Magal and Word 2012). The business process is a collection of activities
to be able to produce products and services that have useful value for related companies that is
needed to achieve a final value that is valuable to the company (Kelly R. Rainer 2011).
This was also stated who revealed that information technology has inspired reengineering of
various traditional business processes. Oxford English Dictionary (OED) explains the notion of
a n information technology consists of hardware and software which includes networks and
telecommunications, this is used in business relationships (Hall and Singleton 2009). ITTA
stands for Information Technology Association of America which provides an understanding of
information technology: a study, design and implementation, development and support for
information system management with a computer-based focus on hardware and software
applications for computers.
There are three pressures or factors that cause business change, namely customers,
competition, and change. The first pressure comes from customers, where customers now like
the easy access to information on goods and services they want. This is in line with changes in
customer behavior that is increasingly close to information technology. The second pressure
comes from competition between companies. Increasingly sharp business competition makes
companies have to do new and innovative things in the face of changes in information
technology. The third pressure comes from change (Hammer and Champy 1993). Revealed that
INCEESS 2020, July 17-18, Bekasi, Indonesia
Copyright © 2021 EAI
DOI 10.4108/eai.17-7-2020.2303037