Journal of Research in Business, Economics and Management (JRBEM) ISSN: 2395-2210 Volume 10, Issue 4 available at www.scitecresearch.com/journals/index.php/jrbem 2034 SCITECH Volume 10, Issue 4 RESEARCH ORGANISATION April 9, 2018 Journal of Research in Business, Economics and Management www.scitecresearch.com Organizational Trust and Employee Performance in Selected Hotels in Edo State of Nigeria 1 Dr. Chinedu Uzochukwu Onyeizugbe, 2 Dr. Lilian Obiageli Orogbu, 3 Samaila Mande & 4 Justina Eneojo Michael 1 & 2 Department of Business Administration, Nnamdi Azikiwe University, Awka, Nigeria. 3 National Open University of Nigeria. 4 Department of Business Administration, Nnamdi Azikiwe University, Awka, Nigeria. ABSTRACT The seeming lack of trust between employees and their colleagues prompted this study. The broad objective of the study was to examine the extent of relationship that exists between organizational trust and employee performance in selected hotels in Edo State. The study adopted a Survey Research Design. The population of the study was 326 and the sample size was 180 arrived at using Taro Yamane’s Statistical formula. Data was collected through questionnaire and analysed with the aid of Multiple Regression Analysis while the hypotheses was tested using Pearson’s Table of Test of Significance. From the result of the analysis, it revealed that interpersonal trust and job satisfaction has a statistically significant positive relationship in selected hotels in Edo State that 97% change in job satisfaction was accounted for by changes in interpersonal trust. Following this result, it was concluded that trust is a very important issue in the industry. It was therefore recommended that the hotels studied should endeavour to employ competent hands to handle the affairs of the organization as this will engender healthy competition among the employees and that they should also encourage honesty and make the employees work in unity as this will make the jobs of the employees more satisfying. Keywords: Organizational Trust; Interpersonal Trust; Employee Performance and Job Satisfaction. 1. Introduction Organizations exist to satisfy customers wants; it is in doing this that their survival would be assured. Maximally satisfying their customers either in the form of offering quality services or production of quality goods or both will ensure that they remain vibrant and relevant in the market place. However, central to achieving these dreams of competitive products or services are the employees who are said to be the bedrock of the very existence of any kind of organization. Extant literatures and researchers have come to the conclusion that amongst all the resources organizations possess, that human resource (HR) is the most important of them all. Gabcanova (2011) opines that employees of any organization are its most important assets. Jones and George (2009) posit that one of the most important resources in all organisations is human resources; the people involved in the production and distribution of goods and services. Also aligning with this assertion is Ganesh (2015) who avers that the most precious and important asset among all the asset of any organisation are the employees. As a result of the importance ascribed to employees by researchers and scholars, a lot of efforts have been put in order to decipher, predict and motivate them to function at their very best. Çelik, Turunç and Begenirbaş (2012) state that the basic concern of behavioural sciences is to understand the behaviours of employees, make future predictions and control employees‟ behaviours and thus to increase the efficiency of employees and organizational efficacy. This is because the behaviour, actions and inactions of employees have a great role to play in organizations ‟ sustainability and continued existence. Corroborating this, Ebere, Abdurrahim and Yasar (2014) posit that the behaviour, actions and inactions of the