Indonesian Journal of Electrical Engineering and Computer Science Vol. 30, No. 1, April 2023, pp. 444~450 ISSN: 2502-4752, DOI: 10.11591/ijeecs.v30.i1.pp444-450  444 Journal homepage: http://ijeecs.iaescore.com Service quality model analysis on the acceptance of information system users’ behavior Rina Fiati 1,2 , Widowati 3 , Dinar Mutiara Kusumo Nugraheni 4 1 Doctoral Program of Information System, School of Postgraduate Universitas Diponegoro, Semarang, Indonesia 2 Departement of Informatics Engineering, Faculty of Engineering Universitas Muria Kudus, Kudus, Indonesia 3 Departement of Matematical, Faculty of Science and Mathematics, Universitas Diponegoro, Semarang, Indonesia 4 Departement of Informatics, Faculty of Science and Mathematics, Universitas Diponegoro, Semarang, Indonesia Article Info ABSTRACT Article history: Received Sep 9, 2022 Revised Nov 19, 2022 Accepted Dec 5, 2022 Website technology have created both opportunities and challenges for higher education. Information systems as online learning medium need to pay attention to access, quality and user needs in order to improve the quality of e-learning services. The research objective is to determine user acceptance of the system. The service quality method as identification in solving problems. The research focus on the analysis of five dimensions namely measurable, reliability, responsiveness, assurance and empathy. The research was conducted at the research college at Muria Kudus University. The results state that the assessment model of a system on the website can be completed properly. The level of effectiveness is carried out with respondents as users through the distribution of questionnaires. The results of the analysis with a statistical correlation performance test of 0.985 were declared accepted with a validity level of 97% indicating that the success of the system implemented was from the acceptance side. The higher the empathy with service quality and performance expectations, the greater the student's intention to receive online education services. This research is a reference for developing information systems on e-learning. Keywords: E-learning Information Service quality System Technology This is an open access article under the CC BY-SA license. Corresponding Author: Rina Fiati Doctoral Program of Information System, School of Postgraduate Universitas Diponegoro Semarang, Indonesia Email: rinafiati@students.undip.ac.id 1. INTRODUCTION Digital learning has been implemented in learning, but not many have paid attention to the needs of technology for its users as material for recommendations and further improvements. Evaluation is conducted to determine effectiveness in management. Quality can be said to be good if the system is tested during its implementation. Improvements are used to measure the quality of operation and the level of user usage. Effectiveness of social media with edmodo and personal blog with WordPress in developing teacher technology skills based on gamification [1]. The problem is that there are medium online learning/massive open online courses (MOOC) providers that do not pay attention to access, quality and equality from users, so it is necessary to measure MOOC performance [2]. The role of information and communication technology in online learning is very important, so it is necessary to pay attention to quality, access, and user needs [3], argues that the evaluation of e learning performance including the evaluation of interaction in the classroom (traditional), evaluation of pedagogical actions, evaluation of administrative management and evaluation of multimedia resources. Improvement of e learning services to support continuous education performance. The main indicator of successful website development is increased user satisfaction. This study is based on a quality