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CSR and branding in emerging economies: The effect of incomes and
education
( Article in press )
, , ,
Department of Business and Marketing, University Pablo de Olavide, Sevilla, Spain
Department of Marketing, University of Lima, Lima, Peru
Toulouse Business School, Toulouse University, Barcelona, Spain
Abstract
Sustainable development is a fundamental objective for guaranteeing the future of the planet. Taking into account the
impact of emerging economies on the global economy and the scarcity of papers that have considered the effect of
CSR initiatives on consumer behavior on those economies, it seems that further research on this issue is necessary. In
particular, we analyze the extent to which CSR affects the connection and links of the consumer to the brand (i.e., self–
brand connection, brand engagement). The main contribution of the paper to the field is the analysis of the
interaction between CSR and branding in the context of an emerging economy. To that aim, and also in a novel way,
we use the Stimuli–Organism–Response (SOR) model for a sample of more than ȐȔȔ food and beverage consumers in
Metropolitan Lima, Peru. Our results show that CSR effectively acts as a stimulus for consumers to identify and link to
brands and that, in addition, these links generate buy-back (i.e., loyalty) and recommendation behaviors (i.e., WOM)
which, in turn, create a great commercial value for companies. This research also analyses how incomes and
educational levels moderate the intensity of such links. For practical implications, global trends in managing CSR and
branding may be useful, although some cross-cultural and context-specific adaptations are necessary. © ȒȔȒȔ ERP
Environment and John Wiley & Sons Ltd.
Author keywords
brand engagement CSR educational level emerging economy sustainability
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Corporate Social Responsibility and Environmental Management
2020
Cambra-Fierro, J.J.
a
Flores-Hernández, J.A.
b
Pérez, L.
c
Valera-Blanes, G.
d
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ISSN: 15353958
Source Type: Journal
Original language: English
DOI: 10.1002/csr.2000
Document Type: Article
Publisher: John Wiley and Sons Ltd
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