Int. J. Business Excellence, Vol. 20, No. 4, 2020 471
Copyright © 2020 Inderscience Enterprises Ltd.
Quality management and business excellence
studies from an Islamic-culture perspective:
a literature review
Souraj Salah*
Hamdan Bin Mohammed Smart University,
Dubai Academic City, P.O. Box 71400,
Dubai, United Arab Emirates
Email: s.salah@hbmsu.ac.ae
*Corresponding author
Abdussalam A. Alhabeeb
Brunel University,
Kingston Lane, Uxbridge,
Middlesex UB8 3PH, London, UK
Fax: +44 (0)1895-232806
Email: Abdussalam.Alhabeeb@brunel.ac.uk
Abstract: The foundation of quality management (QM) and business
excellence (BE) was mainly advocated by Western scholars criticised for their
focus on tangible aspects of performance. The Japanese added non-tangible
aspects by emphasising a quality culture of loyalty and social responsibility.
Spiritual and religious teachings are among top influential values in various
societies. There is limited research done on their relation to the concepts of QM
and BE. This paper provides an insight into what has been realised so far in
QM and BE studies related to Islamic-culture through a comprehensive review
of literature to identify the main concentration areas and contributions. Two
thirds of the relevant articles were published recently in the field of Islamic
worldview and practice. Studying Islamic worldview concepts is significant to
understand their implication on individual and organisational performance. In
the future, it is recommended to conduct studies on the proposal of new Islamic
frameworks or quality culture and their impact on contemporary quality
studies, in comparison to other frameworks.
Keywords: business excellence; quality culture; quality management; Islamic
worldview; Islamic perspective.
Reference to this paper should be made as follows: Salah, S. and
Alhabeeb, A.A. (2020) ‘Quality management and business excellence studies
from an Islamic-culture perspective: a literature review’, Int. J. Business
Excellence, Vol. 20, No. 4, pp.471–499.
Biographical notes: Souraj Salah is currently a part time Adjunct Professor
at the Hamdan Bin Muhammad Smart University He has about 20 years of
experience in process improvement working in the contracting, services,
manufacturing and logistics sectors. He earned his PhD from the University
of New Brunswick in Canada. He has published one book and more than
20 papers in various international journals. He is also certified as a Six Sigma
Master Black Belt and the Lean Leader trained by the Juran Institute, Lead