International Journal of Research in Medical Sciences | September 2022 | Vol 10 | Issue 9 Page 1889 International Journal of Research in Medical Sciences Deepak S et al. Int J Res Med Sci. 2022 Sep;10(9):1889-1895 www.msjonline.org pISSN 2320-6071 | eISSN 2320-6012 Original Research Article Impact of health management information systems on service delivery among healthcare workers at Iten County Referral Hospital Stanley K. Kilimo 1 , Michael N. Walekhwa 2 *, Filex O. Otieno 1 INTRODUCTION Healthcare facilities deal with a lot of record keeping as part of the standard operating system. Initially, physical handling of such records was done by health record officers. In addition, circulating authorized patient information across system had to be done by physical means. In recent years, advancement in technology has made it possible for handling of records in the hospital to be made paperless. 1 Furthermore, the drive to paperless mode is also driven by the rising concerns for climate change associated with carbon footprint of every person. Most hospitals in developed countries have fully transitioned to paperless management of hospital information. 2 However, in developing countries, much is yet to be done to develop information technologies needed let alone fully integrating them into health management systems. Technologies on information systems when satisfactorily integrated into healthcare improves waiting time for results from various departments, fastens inter- department communication and patient processing and 1 School of Pharmacy, 2 School of Medicine and Health Sciences, Kabarak University, Kabarak, Nakuru, Kenya Received: 24 May 2022 Revised: 13 June 2022 Accepted: 07 July 2022 *Correspondence: Dr. Michael N. Walekhwa, E-mail: walekhwam@gmail.com Copyright: © the author(s), publisher and licensee Medip Academy. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT Background: Decision-making process and effective planning within the health sector relies majorly on availability of reliable, accurate and prompt information. Most referral healthcare facilities in Kenya utilize health management information systems (HMIS) yet delivery of effective services remains relatively challenging. Against this backdrop, we assessed the impact of use of HMIS on service delivery among healthcare workers at Iten County Referral Hospital (ICRH). Methods: This study used a cross-sectional study design target population was all healthcare workers at ICRH. Closed and open-ended questionnaires were used to obtain data. Purposive and stratified sampling techniques were used to select study site and participants respectively. The sample size was 185 healthcare workers but 142 participants filled out the questionnaire. Results: Most respondents were nurses (37.4%). Least cohort were pharmacists (1.40%). About 62.7% were diploma- holders, 26.8% had a bachelor’s degree. Further, 66.9% of participants had <10 years working experience, 22.5% had 11-20 years while; 10.6% had 21-30 years. Participants (26.1-47.2%) agreed that using HMIS is efficient and effective for managing hospital data. Majority were undecided whether HMIS can be used for managing financial imperatives and providing epidemiological data. Participants (77.5%) rated HMIS as being user-friendly. Remarkably, 22.5% rated the HMIS as suitable for use as a centralized planning system for the hospital. Data also showed that HMIS is yet to be fully integrated into the hospital system. Conclusions: The use of HMIS has positively impacted service-delivery at ICRH. We therefore recommend that healthcare facilities integrate the use of HMIS in management of hospital data. Keywords: Health information management system, Health information technology, Information systems DOI: https://dx.doi.org/10.18203/2320-6012.ijrms20222264