E-ISSN: 2528-388X INERSIA P-ISSN: 0213-762X Vol.18, No.2, December 2022 *Corresponding author. E-mail: arief_sbn@ugm.ac.id https://dx.doi.org/10.21831/inersia.v18i2.49245 Received 24 April 2022; Revised 29 December 2022; Accepted 30 December 2022 Available online 31 December 2022 The Influence of Resident's Income Level on Rusunawa Perceptions of Satisfaction, Convenience, and Management Ilma Alfianarrochmah, Arief Setiawan Budi Nugroho * , Tantri Nastiti Handayani Department of Civil and Environmental Engineering, Universitas Gadjah Mada, Yogyakarta 55281, Indonesia Keywords: Resident Satisfaction Resident Convenience Flats management ABSTRACT The increasing population growth rate causes a city to face the problem of limited land for residential development. Housing is a fundamental demand of the community that must be fulfilled, especially for low-income people. Through the construction of flats named Rusunawa, the government tries to fulfill the demand for decent housing and anticipates the emergence of slum settlements. In its development, there are Rusunawa whose management is not optimal in maintenance which results in unkempt conditions and causes residents to not get satisfaction and convenience in occupying housing. This study aims to analyze the level of satisfaction, the convenience of residents, and the management of Rusunawa. It is based on the income level of residents and identifies strategies for service improvement of Rusunawa management. This study uses primary data to obtain the level of satisfaction, comfort, and management of flats based on income levels. The data collected is preliminary data consisting of data from questionnaires to the residents of the apartments and data from interviews with the Rusunawa management agency. The method in this study uses a mixed method based on qualitative methods with interview techniques and quantitative methods with survey techniques (questionnaires). The results show that there is a significant difference in the level of building convenience based on the income level of the residents of the Rusunawa. The management of the Rusunawa has not reached its maximum goals related to implementing the Rusunawa regulation. Runaway development programs are required, such as providing counseling, participating in social activities regarding environmental care, and conducting socialization with residents, especially the priority aspects of unique flats for low-income communities. ` This is an open access article under the CC–BY license. 1. Introduction The increasing growth rate causes a city to face the problem of limited land for residential development. Housing is a primary demand of the community that must be fulfilled. Problems that occur during housing development tend to increase demand or needs and land supply, which makes house and land prices higher. Low- income communities make the need for healthy, livable housing a necessity that is difficult to obtain, so the government has a flat construction program to help these communities' needs (According to the Regulation of the State Minister of Public Housing No. 14/PERMEN/M/2007) [1]. The purpose of building flats is to become a livable, healthy, convenient, and economical housing option. Convenience is needed so that residents of flats can conveniently carry out activities in the home. Over time, with poor management and maintenance, the livability of flats will decrease [2]. The budget constraints that generally underlie the non-implementation of building maintenance will further affect the level of satisfaction with living [3]. In its development, there are still flats named "Rusunawa" whose management is not optimal in maintenance, resulting in conditions becoming slum and unkempt and can cause residents not to get satisfaction and convenience in occupying housing. Many Rusunawa are in poor condition, and the building infrastructure is no longer said