Australasian Conference on Information Systems Dang-Pham, Hoang, Vo, Kautz 2020, Wellington Digital Kaizen for Large-scale Digital Transformation 1 Digital Kaizen: An Approach for Conducting Large-Scale Digital Transformation Projects Completed research paper Duy Dang-Pham School of Science and Technology RMIT Vietnam Ho Chi Minh City, Vietnam Email: duy.dangphamthien@rmit.edu.vn Ai-Phuong Hoang School of Business and Management RMIT Vietnam Ho Chi Minh City, Vietnam Email: phuong.hoangai@rmit.edu.vn Diem-Trang Vo School of Business and Management RMIT Vietnam Ho Chi Minh City, Vietnam Email: trang.vothidiem1@rmit.edu.vn Karlheinz Kautz School of Accounting, Information Systems and Supply Chain RMIT University Melbourne, Australia Email: karlheinz.kautz@rmit.edu.au Abstract: While digital transformation creates opportunities across all industries, many businesses still do not know how to embark on this journey and hesitate to commit resources to such an unclear initiative. By using the interpretive case study method, this paper investigates how Digital Kaizen–a philosophy that focuses on making continuous digital improvements–could guide large-scale digital transformation activities in incremental steps. Our findings show that the adoption of Digital Kaizen has urged the investigated organization to continuously address cross-functional issues that are aligned with their strategic business goals, through implementing incremental digital changes that improve business processes and people engagement. Subsequently, these activities lead to sustainable and scalable digital transformation success that re-defines the organization’s value creation processes and identity. This research suggests a new strategy for conducting large-scale digital transformation, by integrating Kaizen philosophy into digital transformation practices. Keywords: digital transformation, digital transformation strategy, digital transformation approach, kaizen, digital kaizen