Int. J. Technology Management, Vol. 47, Nos. 1/2/3, 2009 5 Copyright © 2009 Inderscience Enterprises Ltd. Using ontology-based knowledge networks for user training in managing healthcare processes A. Macris* Department of Business Administration, University of Piraeus, Piraeus, Greece Fax: +30 210 4142339 E-mail: arism@unipi.gr *Corresponding author D. Papakonstantinou, F. Malamateniou and G. Vassilacopoulos Department of Informatics, University of Piraeus, Piraeus, Greece E-mail: dpap@unipi.gr E-mail: flora@unipi.gr E-mail: gvass@unipi.gr Abstract: The cooperative and collaborative nature of healthcare delivery requires active user participation in healthcare process design/redesign. Hence, there is a need to provide users with reusable, flexible, agile and adaptable training material in order to enable them instil their knowledge and expertise in healthcare process modelling and automation activities. This paper presents a prototype approach for designing user training material which is based on externalising domain knowledge in the form of ontology-based knowledge networks. The approach provides significant advantages to both designers (knowledge–content reusability and Semantic Web enabling) and users (semantic search, knowledge navigation and knowledge dissemination). Keywords: healthcare process modelling; user training; ontology-based knowledge networks. Reference to this paper should be made as follows: Macris, A., Papakonstantinou, D., Malamateniou, F. and Vassilacopoulos, G. (2009) ‘Using ontology-based knowledge networks for user training in managing healthcare processes’, Int. J. Technology Management, Vol. 47, Nos. 1/2/3, pp.5–21. Biographical notes: A. Macris is an Assistant Professor in Management Information Systems at the Department of Business Administration, University of Piraeus, Greece. His current research interests are in the areas of knowledge management, e-learning and business intelligence. D. Papakonstantinou received her BSc Degree in Informatics from the University of Piraeus, Greece. She is currently pursuing her Doctoral Degree at the University of Piraeus, working in the area of healthcare information systems. F. Malamateniou received her PhD Degree in Health Informatics from the University of Athens, Greece. She is a research associate at the Health Informatics Laboratory at the University of Piraeus. Her current research