International Journal of Advanced and Applied Sciences, 10(7) 2023, Pages: 23-32 Contents lists available at Science-Gate International Journal of Advanced and Applied Sciences Journal homepage: http://www.science-gate.com/IJAAS.html 23 The effect of interface quality, system quality, and perceived usefulness of an automated pronunciation scoring system on student satisfaction Goh Ying Soon 1 , Ju Soon Yew 2 , Nurul Ain Chua 3, *, Jumadil Saputra 3 , Ngo Kea Leng 1 , Wong Hoong Cheong 1 1 Academy of Language Studies, Universiti Teknologi MARA Terengganu, 23000 Kuala Dungun, Terengganu, Malaysia 2 Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA Pahang, 26400 Bandar Tun Razak, Pahang, Malaysia 3 Faculty of Business, Economics, and Social Development, Universiti Malaysia Terengganu, 21030 Kuala Nerus, Terengganu, Malaysia ARTICLE INFO ABSTRACT Article history: Received 1 November 2022 Received in revised form 28 February 2023 Accepted 10 May 2023 Presently, the utilization of an automated pronunciation scoring system holds significant importance in the endeavor to enhance the pronunciation skills of non-native learners. A plethora of research endeavors have been dedicated to exploring the various factors that contribute to students' satisfaction with this technology. This particular investigation, however, narrows its focus to examine the influence of interface quality, system quality, and perceived usefulness of the automated pronunciation scoring system on students' levels of satisfaction. The approach employed in this study is quantitative, employing a cross-sectional design, and data was gathered through a survey questionnaire administered to a sample of 250 students from two universities in Malaysia. The collected data were subjected to analysis utilizing Structural Equation Modelling Partial Least Square (SEM-PLS), complemented by SmartPLS3.3 software. The outcomes of this analysis unequivocally indicate that both system quality and the perceived usefulness of the automated pronunciation scoring system significantly and positively impact students' satisfaction. However, it was found that the interface quality does not wield a significant influence on students' overall satisfaction. In conclusion, this investigation has successfully identified and explored the critical factors that contribute to students' satisfaction when utilizing an automated pronunciation scoring system. Moreover, the study establishes a strong correlation between the implementation of such a system and heightened levels of student satisfaction. These findings underscore the importance of diligently attending to interface quality, system quality, and perceived usefulness to optimize the effectiveness of an automated pronunciation scoring system. It is crucial for instructors to play an active role in ensuring that users are adept at navigating and interacting with the system, fostering a positive and fruitful learning experience. Keywords: Automated pronunciation scoring system Interface quality System quality Perceived usefulness Student satisfaction © 2023 The Authors. Published by IASE. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). 1. Introduction *An automated pronunciation scoring system holds the potential to be a valuable tool for enhancing the pronunciation skills of non-native learners. Nevertheless, the level of user satisfaction with this system is influenced by several factors, namely interface quality, system quality, and * Corresponding Author. Email Address: ain.chua@umt.edu.my (N. A. Chua) https://doi.org/10.21833/ijaas.2023.07.004 Corresponding author's ORCID profile: https://orcid.org/0000-0003-2915-1577 2313-626X/© 2023 The Authors. Published by IASE. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/) perceived usefulness, warranting further investigation. The extent to which an automated pronunciation scoring system contributes to the efficacy of pronunciation learning can be ascertained through an examination of learner satisfaction perceptions. Consequently, research focusing on user satisfaction with the implementation of such a system is imperative. Practical experience has indicated that a successful and effective system is often synonymous with a satisfying user experience. Therefore, it becomes crucial to explore the dimensions related to user satisfaction with the recommended automated pronunciation scoring system. By gaining insights into user satisfaction, significant implications can be