Int. J. Enterprise Network Management, Vol. 9, Nos. 3/4, 2018 455
Copyright © 2018 Inderscience Enterprises Ltd.
Determinants of online consumer behaviour towards
e-tailing in India
Asma Khan* and Asif Ali Syed
Department of Business Administration,
Aligarh Muslim University,
Aligarh, India
Email: asmakhan227@gmail.com
Email: asifalisyed@yahoo.com
*Corresponding author
Abstract: Internet has brought a revolution in the way we live today. This
paper aims to provide an overview of the e-tail scenario in India and study the
factors that influence the online buying behaviour of e-consumers. It explores
the various issues, opportunities and endeavours to draw an effective e-tailing
strategy for Indian online sector based upon extensive the literature reviewed
and factors assimilated on e-tailing models from Indian and global studies. The
research also suggests ways in which the e-tailers can recuperate their virtual
presence and enhance online consumer purchases and revisits. The
contributions of the findings would attempt to assist policy makers, e-marketers
and provide an insight for further research exploring the gaps in this important
social and commercial economic discipline which impacts each and everyone
of us.
Keywords: e-consumers; e-tailing; e-shopper; e-marketing; India.
Reference to this paper should be made as follows: Khan, A. and Syed, A.A.
(2018) ‘Determinants of online consumer behaviour towards e-tailing in India’,
Int. J. Enterprise Network Management, Vol. 9, Nos. 3/4, pp.455–480.
Biographical notes: Asma Khan is a Research Scholar in the Department of
Business Administration, Faculty of Management Studies and Research,
Aligarh Muslim University. She is currently a full time Research Scholar. She
has also worked as an Assistant Professor at Al-Barkaat College of Graduate
Studies. Her areas of expertise are marketing, retailing, consumer behaviour,
advertising, product and brand management, business ethics, and fundamentals
of management and business communication.
Asif Ali Syed is an Assistant Professor in the Department of Business
Administration, Faculty of Management Studies and Research, Aligarh Muslim
University. He is a full time faculty for the last 16 years, and teaches
marketing, entrepreneurship, communication export import process
documentation and quality processes. He has authored three books along with
numerous papers in international and national journals of academic repute. His
current affiliations are with bio-entrepreneurship, social media marketing,
e-marketing and retail marketing projects in India.