Science Journal of Public Health 2014; 2(5): 417-423 Published online August 30, 2014 (http://www.sciencepublishinggroup.com/j/sjph) doi: 10.11648/j.sjph.20140205.17 ISSN: 2328-7942 (Print); ISSN: 2328-7950 (Online) Patients’ satisfaction and associated factors among private wing patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia Yeshambel Agumas Ambelie * , Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher Department of Health Service Management and Health Economics, Institute of Public Health, College of Medicine and Health Sciences, University of Gondar, Ethiopia Email address: tgyesh@gmail.com (Y. A. Ambelie), felekeam@yahoo.com (A. F. Demssie), measho2013@gmail.com(M. G. Gebregziabher) To cite this article: Yeshambel Agumas Ambelie, Amsalu Feleke Demssie, Measho Gbreslassie Gebregziabher. Patients’ Satisfaction and Associated Factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Science Journal of Public Health. Vol. 2, No. 5, 2014, pp. 417-423. doi: 10.11648/j.sjph.20140205.17 Abstract: Background: Patient satisfaction has become well established as an important consideration in health care provision and an integral component of measuring quality health service. However, health care outcomes still have been defined by professionals and have largely reflected a clinical perspective, particularly in low income countries including Ethiopia. This study aimed to assess patients’ satisfaction and associated factors among adult private wing patients at Bahirdar Felege Hiwot Referral Hospital, Amhara National Regional State, North West Ethiopia. Methods: Institutional based quantitative cross sectional study was conducted from March 12 to April 30, 2014 on 384 service users using systematic random sampling technique. Data were collected by using “structured interviewer administered questionnaire’, entered using EPI INFO version 3.5.3, and analyzed by SPSS for windows version 20.0. Variables having p < 0.2 at bi – variable analysis were fitted to multi variable analysis, OR, P-value and 95% CI were computed to show the association of variables. Result: From the total sample size (n = 422), three hundred eighty four patients were interviewed, of which 70.3% were outpatients. The results of the study showed that overall patient satisfaction with the health services rendered at the private wing of the hospital was 57.8% at 95% CI (52.8%-63.1%) computed from satisfaction measuring items. Among measuring items, satisfaction was reported to be highest (93.2%) to the cleanliness of the rooms, and least for availability of signs and directions to ease the way in the private wing (25%) to the scale satisfied. Being outpatient reduces satisfaction by 59% as compared with inpatients (AOR: 0.411(0.243-0.696). Conclusion and recommendation: Overall private wing patient satisfaction (57.8%) at 95% CI (52.8%-63.1%) is lower as compared with recent studies in public hospitals of Ethiopia. Age, occupation and patient department are significantly associated with patient satisfaction. The hospital need to strengthen efforts to deliver integrated quality services to improve patient satisfaction at the private wing. Keywords: Private Wing, Hospital, Outpatients, Inpatients, Satisfaction 1. Introduction Measuring patients’ satisfaction has become an integral part of hospital management strategies for quality assurance and accreditation process in most countries, distinguishing that lack of sufficient data can severely inhibit an organization's ability to understand its strengths and to target areas in which performance can be improved(1, 2) Measuring patient satisfaction is a way of assessing the process of care, describing the patient’s viewpoint, and evaluating care by reflecting patient views back into the system and through comparing facilities (3). It is also the best source of information about a health care systems’ communication, education and pain management process that has enhanced patient-centered high quality care(4, 5). Studies indicated that a satisfied patient has complied with the medical treatment prescribed, provider recommendation delivered, and continually using medical services at a specific health provider, which might resulted with, enhanced disease healing process, healthier and happier clients, whom contributing to the development of the country (6-9). Studies conducted in different public hospitals in Ethiopia