288
Copyright © 2013, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.
Chapter 14
ABSTRACT
The healthcare market is a dynamic sector, where marketing decisions are decisive and critical. Strategic
and tactical planning demand data and information to produce knowledge, which will capacitate frms
for business maneuvers as product positioning, pricing, and technological implementation for optimal
business development. Marketing data and information must be provided from a variety of sources to
produce knowledge, in a process that can be characterized as “organizational intelligence.” Collected
contents from healthcare associated industrial sectors, such as chemical and pharmaceutical, have
the potential to produce integrated value chain knowledge, improving analysis and decision processes.
Approaching the healthcare market, a framework for an intelligence system for marketing decisions is
discussed in this chapter. Initially reviewing the literature, a conceptual base is formed, which delimits
the evaluation of intended framework. As an exam of practical marketing intelligence system application,
case studies of real decisions observed in Brazilian market are done at the end of the chapter to evaluate
how intelligence and knowledge, as conceptualized in the literature review, serve in typical healthcare
marketing competition, as managerial support for problem solutions.
A Design Framework for a
Market Intelligence System
for Healthcare Sector:
A Support Decision Tool in
an Emergent Economy
George Jamil
IN3, Belo Horizonte, Brazil
Lorena Furbino
IN3, Belo Horizonte, Brazil
Leandro Santos
IN3, Belo Horizonte, Brazil
Marcus Alves
IN3, Belo Horizonte, Brazil
Rafael Santiago
IN3, Belo Horizonte, Brazil
Silvia Loyola
IN3, Belo Horizonte, Brazil
DOI: 10.4018/978-1-4666-3990-4.ch014