Full Terms & Conditions of access and use can be found at https://www.tandfonline.com/action/journalInformation?journalCode=whrh20 Journal of Human Resources in Hospitality & Tourism ISSN: 1533-2845 (Print) 1533-2853 (Online) Journal homepage: https://www.tandfonline.com/loi/whrh20 Model frontline customer service providers’ perspectives of success factors: an exploratory study David Buchman, Lisa Cain & Janice Terrell To cite this article: David Buchman, Lisa Cain & Janice Terrell (2019): Model frontline customer service providers’ perspectives of success factors: an exploratory study, Journal of Human Resources in Hospitality & Tourism, DOI: 10.1080/15332845.2019.1672245 To link to this article: https://doi.org/10.1080/15332845.2019.1672245 Published online: 03 Oct 2019. Submit your article to this journal Article views: 7 View related articles View Crossmark data