https://doi.org/10.1177/1523422320927299
Advances in Developing Human
Resources
1–12
© The Author(s) 2020
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DOI: 10.1177/1523422320927299
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Article
Workplace Reflection in
the Age of AI: Materiality,
Technology, and Machines
Lyle Yorks
1
, Denise Rotatori
1
,
SeoYoon Sung
2
, and Sean Justice
3
Abstract
The Problem.
This article explores the nature of reflection within the workplace during the fourth
industrial revolution (4IR), a period characterized by the proliferation of cognitive
technologies—like artificial intelligence (AI)—which are changing the nature of
work. This piece explores the manner in which individuals and teams learn through
reflective practice as a result of increased human–machine collaboration in the 4IR
since it has not been extensively researched.
The Solution.
Through an analysis of Anand Rao’s three-tiered model of AI—assisted intelligence,
augmented intelligence, and autonomous intelligence—and by using data collected
through a semi-structured interview process that situated the article within a
particular sector of the economy—the health care industry—this article provides
a framework for understanding the workplace, and human-machine collaboration,
during the 4IR.
The Stakeholders.
Human resource development practitioners and researchers interested in the role
of cognitive technologies within the workplace and their impact on human reflection.
Keywords
fourth industrial revolution (4IR), future of work (FoW), artificial intelligence (AI),
human–machine collaboration, workplace reflection
1
Columbia University, New York, NY, USA
2
Rutgers University, New Brunswick, NJ, USA
3
Texas State University, San Marcos, USA
Corresponding Author:
Lyle Yorks, Department of Organization & Leadership, Teachers College, Columbia University, 525
West 120 Street, New York, NY 10027, USA.
Email: yorks@tc.columbia.edu
927299ADH XX X 10.1177/1523422320927299Advances in Developing Human ResourcesYorks et al.
research-article 2020