442 Int. J. Services and Operations Management, Vol. 22, No. 4, 2015 Copyright © 2015 Inderscience Enterprises Ltd. Reverse supply chain flexibility: a theoretical framework of research dimensions Rohit Kumar Singh* and Padmanav Acharya EI Lab, D-114, ABV-IIITM Gwalior (MP), PIN-474010, India Email: rohit@iiitm.ac.in Email: rohit_singhiit@yahoo.co.in Email: pach78in@yahoo.com *Corresponding author Abstract: The main objective of this paper is to present a comprehensive review of flexibility literature and present integrated framework of reverse supply chain flexibility. This paper also identifies the forces and dimensions of flexibility for achieving reverse supply chain flexibility in the organisation. Dimensions of flexibility are extracted from literature and made fit into broad framework of reverse supply chain flexibility. This study also identifies how flexibility dimensions are catering to the inbound, in-house and outbound stage of supply chain. The originality of this paper lies in theoretical construct of reverse supply chain flexibility. This framework will help present a comprehensive scenario of research in the area. Keywords: reverse supply chain; flexibility; theoretical framework; forces; dimensions; uncertainty. Reference to this paper should be made as follows: Singh, R.K. and Acharya, P. (2015) ‘Reverse supply chain flexibility: a theoretical framework of research dimensions’, Int. J. Services and Operations Management, Vol. 22, No. 4, pp.442–454. Biographical notes: Rohit Kumar Singh obtained his Bachelor in Mechanical Engineering followed by his Master’s in Business Administration from IIIT Gwalior. Currently, he is pursuing his PhD in area of Supply Chain Management from ABV-Indian Institute of Information Technology and Management Gwalior. His area of interest lies in operations and supply chain management and had published papers in national and international journals. Padmanav Acharya is an Associate Professor in the Institute. He has received his MTech and PhD from IIT Kharagpur after his BTech in Mechanical Engineering from Utkal University. He has 18 years of teaching experience. Prior to joining ABV-IIITM, he was working as an Assistant Professor at IGIT, Sarang, Orissa. He had published several papers in journals of international and national repute and also presented papers and chaired sessions at international and national conferences. He had been a reviewer of prestigious international journals. His areas of interest include software engineering and management, busyness system simulation, and operations management.