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Chapter 10
DOI: 10.4018/978-1-5225-1880-8.ch010
ABSTRACT
The reach of open universities in any society can be gauged by how well their practitioners are able to
sense the information needs of their prospective clientele and put in place responsive information and
guidance systems. The Open Universities in developing countries face a challenging situation to create
such information services because their prospective clientele are too vulnerable, live mostly in geographi-
cally inaccessible areas and are nearly cut of from traditional systems of information dissemination. It’s
due to this reason that the Indian open universities have long been trying to explore innovative ways of
community sensitization. India ofers a challenging situation primarily due to its diverse socioeconomic
and cultural settings. Indira Gandhi National Open University (IGNOU), having jurisdiction over the
entire country, has to face this heterogeneity while planning out its programmes and policies. During
three decades of its existence, IGNOU has been using variety of strategies to sensitize the people, enroll
them and provide support services right at their doorsteps. However despite the overwhelming response
from urban areas, the participation of disadvantaged communities living in deep rural interiors is still
a major cause of concern in the university. This chapter critically reviews the issues involved in com-
munity sensitization and seeks to evolve a roadmap to reach communities, cut of from the mainstream.
The need for information and guidance services has been described in detail. The author’s engagements
with socioeconomically disadvantaged communities of Madhya Pradesh (India) have been described.
The analysis presented here helps to evolve new paradigms for involvement of local actors and gives the
recommendations for successful implementation of outreach programmes. Lessons learnt out of such
experimentations will be crucially important to implement India’s ambitious University’s Outreach
Programme called “Unnat Bharat Abhiyaan”.
Strategizing the Role of Local
Actors to Enhance Outreach
Umesh Chandra Pandey
Indira Gandhi National Open University IGNOU, Jabalpur, India